Outsource Consultants
MARCH 18, 2025
These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs. A study by ContactBabel found that these hidden costs can account for up to 15% of the total outsourcing expense in the first year. Another often-overlooked expense is the cost of quality assurance.
IdeasUnlimited
APRIL 21, 2022
One study shows that 66% of the customers stopped buying after a bad customer service interaction and never bothered to check back. Therefore, you need to have bilingual agents ready to handle online chat when needed. But live chat can be a double-edged sword since it needs to be implemented well.
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Outsource Consultants
MARCH 20, 2025
With over 12 million English speakers in Mexico, businesses can easily find agents fluent in both English and Spanish. This bilingual capability is crucial, as a Common Sense Advisory study found that 76% of consumers prefer purchasing products in their native language. FAQs about Mexico Customer Retention Solutions 1.
Anexa BPO
APRIL 7, 2023
These front-line employees have the ability to make or break a brand – in fact, studies reveal that satisfied agents are 2.5 Studies also show that these service superstars typically overperform on CSAT (a standard measurement of customer satisfaction), ultimately boosting the bottom line.
Certified Languages International
AUGUST 10, 2021
Maybe your bilingual agents are enough. of respondents to a CSA Research study stated as much. In the same study, 60% of those surveyed who are “most confident” in reading English still want customer care in their own language. Source: Yan Krukov from Pexels. Your customers want — no, expect —you to speak their language.
Global Response
JUNE 13, 2023
For example, many of our Mexican call center agents spent time living, working or studying in the US at some point—some of them even grew up in the US. And while you can certainly find bilingual agents in other locations, there may be other challenges. Ready to perfect your CX?
Outsource Consultants
SEPTEMBER 11, 2018
El Salvador has deep bilingual agent (English and Spanish) capacity. A rising number of Salvadorian contact center agents have spent time living and studying in the United States, so they are familiar with American culture and know what it takes to deliver high-quality customer experience to U.S. residents.
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