Outsource Consultants

MARCH 18, 2025

These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs. A study by ContactBabel found that these hidden costs can account for up to 15% of the total outsourcing expense in the first year. Another often-overlooked expense is the cost of quality assurance.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

MARCH 20, 2025

With over 12 million English speakers in Mexico, businesses can easily find agents fluent in both English and Spanish. This bilingual capability is crucial, as a Common Sense Advisory study found that 76% of consumers prefer purchasing products in their native language. FAQs about Mexico Customer Retention Solutions 1.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Anexa BPO

APRIL 7, 2023

These front-line employees have the ability to make or break a brand – in fact, studies reveal that satisfied agents are 2.5 Studies also show that these service superstars typically overperform on CSAT (a standard measurement of customer satisfaction), ultimately boosting the bottom line.

Bilingual agents 52

Bilingual agents outsourcing Surveys Customer Service 52

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. of respondents to a CSA Research study stated as much. In the same study, 60% of those surveyed who are “most confident” in reading English still want customer care in their own language. Source: Yan Krukov from Pexels. Still need more convincing?

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

Global Response

SEPTEMBER 11, 2023

This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. If you’re unfamiliar, here’s a quick breakdown: Call centers. Contact centers.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62