BlueOcean

OCTOBER 4, 2023

Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 18, 2025

CSAT surveys typically ask customers to rate their experience on a scale (often from 1 to 5). Regular NPS surveys and analysis help identify promoters, passives, and detractors, allowing for targeted improvements in service delivery. 90% of Americans use customer service as a deciding factor when choosing to do business with a company.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

OCTOBER 3, 2024

Here’s a breakdown of the key benefits: Enhanced Customer Satisfaction: Bilingual Agents: Guatemalan call centers employ a significant number of bilingual agents, ensuring that your customers receive exceptional service in their preferred language. Debt Collection: Collecting overdue payments from customers.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

Anexa BPO

APRIL 7, 2023

It’s important to examine some of the challenges facing customer contact leaders in their quest to improve agent experience and devise strategies to improve retention. Reach out today to learn more about our specialized customer service teams.

Bilingual agents 52

Bilingual agents outsourcing Surveys Customer Service 52

Anexa BPO

FEBRUARY 23, 2023

Sometimes this metric is literally acquired via a survey, giving the customer an option to grade the experience from 1 to 5. Factor in that we have one of the largest pools of bilingual agents in North America, and joining forces with Anexa could be a win for your business and your VIP – the customer.

Bilingual agents 52

Bilingual agents Customer centricity industry standards Metrics 52

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. In the same study, 60% of those surveyed who are “most confident” in reading English still want customer care in their own language. Source: Yan Krukov from Pexels. Maybe you don’t think you need telephone interpretation services for your call center. Still need more convincing?

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

Anexa BPO

FEBRUARY 17, 2023

Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that.

B2B 52

B2B Bilingual agents Outbound sales B2C 52