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We work with many high performing contact centers that are committed to providing scholarships and training for agents to further strengthen their bilingual speaking abilities. El Salvador has deep bilingualagent (English and Spanish) capacity. El Salvador.
A major telecommunications company reported a 30% reduction in average handling time after implementing an AI-assisted customer service platform in their Mexican call center. Because they combine bilingualagents, cultural alignment, and advanced CX tools to deliver personalized, empathetic, and fast support that keeps customers loyal.
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