BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. Of course, an in-house call center model keeps your call center literally within your own team.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

APRIL 17, 2023

However, nearshoring companies with agents housed in Mexico, Puerto Rico or Latin America, are more likely to have bilingual agents fluent in Spanish or French, which are much more common with a US audience. How much focus do they place on agent training and experience? Can they integrate with your tech stack?

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62