BlueOcean

OCTOBER 4, 2023

The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62