Callminer

MARCH 19, 2024

This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities. 2024 marks a significant year for the tech industry, as it navigates through economic turbulence.

68

68

Callminer

MARCH 11, 2024

This blog offers tips for selecting the best sentiment analysis tool. Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs.

341

341

Callminer

DECEMBER 26, 2023

Read this blog for five AI trends impacting organizations in the year ahead. As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly.

Contact Center 339

Contact Center 339

Callminer

JULY 13, 2022

Read this blog for questions and examples to help flesh out your own strategy. Looking to optimize your customer satisfaction surveys?

Surveys 345

Surveys 345

Callminer

OCTOBER 24, 2022

Read this blog for more. In CallMiner’s continued work with mortgage lenders and financial institutions, we’ve identified four key use cases for conversation intelligence technology.

Technology 345

Technology 345

Callminer

JUNE 2, 2021

Our latest blog explores how to do that. Deepening the connection between your customers and your brand should be your top priority when implementing an omnichannel customer experience strategy.

Customer Experience 345

Customer Experience 345

Callminer

APRIL 25, 2023

Read this blog to learn more about product innovation, the various types of strategies, and best practices for success. Product innovation is critical for companies to stay competitive.

Best practices 69

Best practices 69

Callminer

OCTOBER 10, 2023

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.

Customer Experience 344

Customer Experience 344

ShepHyken

JUNE 28, 2021

25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Here are 25 customer experience blogs to add to your weekly reading list. My Comment: Let’s round out the TOP FIVE (Plus) list of articles with a post from HelpSquad, which includes the 25 customer service blogs to subscribe to and read.

Customer Service 385

Customer Service Government Customer Experience Marketing 385

Callminer

NOVEMBER 28, 2022

Read this blog for the top metrics to consider and measure. Call center metrics, including call tracking metrics, can make improving operations at your contact center much easier to manage.

Metrics 345

Metrics Call Center Contact Center Management 345

Callminer

DECEMBER 12, 2022

Read this blog for expert tips and best practices for getting started with real-time analytics tools. Companies today manage ever-increasing volumes of data.

Best practices 343

Best practices Analytics Management 343

Callminer

MAY 18, 2022

Read this blog to learn a few ways to start improving your customer experience today. Delivering great CX might not be the simplest thing to do, but it is well worth the effort.

Customer Experience 345

Customer Experience 345

Callminer

APRIL 27, 2022

Read this blog to learn why it is so hard and why the CallMiner platform is one of the leaders in the space. Detecting emotions is hard. It is hard for machines because it is hard for humans.

Customer emotions 345

Customer emotions 345

Callminer

JULY 20, 2022

Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti.

Customer Service 339

Customer Service 339

Callminer

JANUARY 9, 2023

Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics.

Analytics 341

Analytics 341

Callminer

OCTOBER 19, 2023

This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.

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336

Callminer

MAY 23, 2022

Read more in his blog. Rick Britt, CallMiner's VP of AI, shares his thoughts on diversity in the contact center industry and how people can be better allies to help change the industry.

Contact Center 339

Contact Center 339

Callminer

DECEMBER 21, 2021

Read this blog for tips on how you can overcome many of the challenges that surround CSAT and improve your organization's ability to please its customers in the process.

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335

Callminer

FEBRUARY 13, 2023

Read this blog to learn how CallMiner supports every type of quality management journey. In recent years, QA has evolved with the increased sophistication of conversation intelligence technology.

Quality management 333

Quality management Technology Management 333

Callminer

JULY 5, 2022

Read this blog to learn their insights and best practices. We asked a group of industry leaders, “What's the best way to increase customer lifetime value?”

Best practices 327

Best practices 327

Callminer

JUNE 1, 2022

This blog looks at four eras of AI and the impact they’ve made on customer-centric companies. Want to know more about AI’s role in conversation intelligence?

Customer centricity 315

Customer centricity 315

Callminer

NOVEMBER 29, 2023

Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk. Despite increased investments in AI, concerns about AI risks are also prominent.

Technology 315

Technology 315

Callminer

OCTOBER 29, 2023

Read this blog for important elements to consider when selecting the best CX software. Customers are the bedrock of any successful business, so providing excellent customer experience is crucial.

Customer Experience 304

Customer Experience 304

CCNG

JUNE 29, 2022

My conversation with Elaine extends beyond the contact center into a discussion around the perils of averaging customers into an amorphous blog and how you can't avoid the customer when you're listening to them (leaders.call listening.it's going to impact you in ways you wouldn't expect.start listening now).

CCNG 369

CCNG Contact Center Surveys Customer Experience 369

Callminer

JUNE 9, 2021

Read our blog for tips on optimizing QA practices. Quality assurance does more than ensure regulatory compliance, it helps contact centers deliver the best outcomes for customers.

Contact Center 290

Contact Center 290

Callminer

FEBRUARY 25, 2024

Read this blog to learn why CX is important and what to look for when selecting a CX solution. Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available.

Customer Experience 265

Customer Experience 265

Steve DiGioia

APRIL 4, 2022

The post When the Sh*t Hit the Fan, I Always Knew What To Do appeared first on Steve DiGioia Customer Service Blog. The post When the Sh*t Hit the Fan, I Always Knew What To Do appeared first on Steve DiGioia Customer Service Blog. RELATED POST: 33 Ways the Boy Scouts Can Improve Your Customer Service.

Customer Service 55

Customer Service Personalization Management 55

Contact Center Pipeline

DECEMBER 30, 2022

Throughout December, our readers have focused on two big topics over on the blog: how to provide the best customer experience via an omnichannel approach and navigating the challenges of recruiting, training, and retaining the best agents.

Customer Experience 54

Customer Experience Quality management Self service Coaching 54

Beyond Philosophy

SEPTEMBER 11, 2019

If you enjoyed this blog, you might also like these: Memory Cues–Excellent CX Is Useless if No One Remembers It. So these are the five essential behavioral economics practices—understanding your customers’ mindset and habits, embracing their irrationality, and creating the right kind of memories.

Customer Experience 371

Customer Experience Consulting Consulting Sales 371

Beyond Philosophy

JANUARY 20, 2020

If you enjoyed this post, you might be interested in the following blogs and podcasts: How Do Customers Decide If Their Experience is Good or Bad? These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. To listen in , please click here. How We Make Decisions—Prospect Theory.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

Callminer

MAY 5, 2023

Read this blog for more. Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime.

Management 242

Management 242

CCNG

APRIL 13, 2021

She is a long-time CCNG member, Town Hall facilitator, and blog contributor. Pam drives results through her passionate leadership and experience in process re-engineering, technology solutions, and organizational design. To learn more about The Northridge Group’s Contact Center migration solutions, please click here.

contact center solutions 370

contact center solutions Contact Center CCNG Contact center software 370

ShepHyken

JULY 5, 2021

Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. I have added my comment about each article and would like to hear what you think too. Infographic] The different types of emails to send to your guests by Tony Loeb.

Customer Service 397

Customer Service Consulting Consulting Surveys 397

Callminer

DECEMBER 12, 2024

Read this blog to learn about the importance of CSAT scores and five proven strategies for improving customer satisfaction in the contact center.

Contact Center 182

Contact Center 182

Callminer

DECEMBER 15, 2024

Read this blog for top tips and effective strategies. Conflict management is a critical skill in any high-pressure environment, and contact centers are no exception.

Contact Center 182

Contact Center Management 182

Callminer

DECEMBER 17, 2024

Read this blog to learn why customer journey mapping and analytics is important. Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints.

Analytics 182

Analytics Journey mapping 182

CX Accelerator

MAY 25, 2022

In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University. Jenny began her call center customer service journey on the front lines back in 2005.

Customer Support 316

Customer Support Wait times Self service Best practices 316