Callminer

OCTOBER 10, 2023

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.

Customer Experience 344

Customer Experience 344

Callminer

NOVEMBER 28, 2022

Read this blog for the top metrics to consider and measure. Call center metrics, including call tracking metrics, can make improving operations at your contact center much easier to manage.

Metrics 345

Metrics Call Center Contact Center Management 345

Callminer

DECEMBER 12, 2022

Read this blog for expert tips and best practices for getting started with real-time analytics tools. Companies today manage ever-increasing volumes of data.

Best practices 343

Best practices Analytics Management 343

Callminer

MAY 18, 2022

Read this blog to learn a few ways to start improving your customer experience today. Delivering great CX might not be the simplest thing to do, but it is well worth the effort.

Customer Experience 345

Customer Experience 345

Callminer

MARCH 19, 2024

This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities. 2024 marks a significant year for the tech industry, as it navigates through economic turbulence.

68

68

Callminer

APRIL 27, 2022

Read this blog to learn why it is so hard and why the CallMiner platform is one of the leaders in the space. Detecting emotions is hard. It is hard for machines because it is hard for humans.

Customer emotions 345

Customer emotions 345

Callminer

MARCH 11, 2024

This blog offers tips for selecting the best sentiment analysis tool. Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs.

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341

Callminer

JULY 20, 2022

Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti.

Customer Service 339

Customer Service 339

Callminer

JANUARY 9, 2023

Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics.

Analytics 341

Analytics 341

Callminer

DECEMBER 26, 2023

Read this blog for five AI trends impacting organizations in the year ahead. As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly.

Contact Center 339

Contact Center 339

Callminer

OCTOBER 19, 2023

This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.

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336

Callminer

MAY 23, 2022

Read more in his blog. Rick Britt, CallMiner's VP of AI, shares his thoughts on diversity in the contact center industry and how people can be better allies to help change the industry.

Contact Center 339

Contact Center 339

Callminer

FEBRUARY 13, 2023

Read this blog to learn how CallMiner supports every type of quality management journey. In recent years, QA has evolved with the increased sophistication of conversation intelligence technology.

Quality management 333

Quality management Technology Management 333

Callminer

NOVEMBER 29, 2023

Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk. Despite increased investments in AI, concerns about AI risks are also prominent.

Technology 315

Technology 315

Callminer

OCTOBER 29, 2023

Read this blog for important elements to consider when selecting the best CX software. Customers are the bedrock of any successful business, so providing excellent customer experience is crucial.

Customer Experience 304

Customer Experience 304

CCNG

JUNE 29, 2022

My conversation with Elaine extends beyond the contact center into a discussion around the perils of averaging customers into an amorphous blog and how you can't avoid the customer when you're listening to them (leaders.call listening.it's going to impact you in ways you wouldn't expect.start listening now).

CCNG 369

CCNG Contact Center Surveys Customer Experience 369

TeleDirect

JANUARY 20, 2025

In this blog, well explore actionable steps to transform even the most challenging calls into moments that strengthen customer relationships and enhance your brands reputation. For American call centers , every call is an opportunity to build trust and long-term loyalty.

Call Center 127

Call Center First call resolution Best practices CRM 127

Callminer

FEBRUARY 25, 2024

Read this blog to learn why CX is important and what to look for when selecting a CX solution. Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available.

Customer Experience 265

Customer Experience 265

TeleDirect

JANUARY 7, 2025

In this blog, we will explore the unique features, benefits, and real-world applications of secure 24/7 call center services and explain why they are essential for modern businesses. Why Your Business Needs 24/7/365 Call Center Service The business landscape has changed dramatically over the past decade.

Call Center 125

Call Center Abandon rate Average Handle Time Healthcare 125

TeleDirect

JANUARY 7, 2025

In this blog, well explore the five key signs that indicate your business needs a call center, the benefits of making the switch, and answers to frequently asked questions. A professional call center can help streamline operations, enhance customer experience , and ensure your business stays competitive in todays fast-paced environment.

Call Center 126

Call Center Wait times Abandon Call Multichannel 126

TeleDirect

DECEMBER 25, 2024

This blog explores how 24/7 call centers can transform your customer experience, their benefits, and how to implement them effectively. At the heart of delivering exceptional CX lies the ability to offer timely, consistent, and effective communication. What Is a 24/7 Call Center?

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

TeleDirect

MARCH 9, 2025

In this blog, we will explore why PCI compliance is essential for call centers , how to achieve it, and best practices for maintaining compliance while providing secure and efficient customer service.

Call Center 118

Call Center Best practices Education Engineering 118

TeleDirect

JANUARY 15, 2025

This blog will explore the role of empathy in customer service, its impact on customer experience, and why prioritizing empathy can make your business stand out in the competitive landscape of American call centers.

Call Center 126

Call Center Customer Service Healthcare CRM 126

Beyond Philosophy

MAY 7, 2021

I wrote a blog a while ago about things in restaurant experiences that bug me. For example, the host or hostess recognizes the customers and then wink at the waiter or owner to signal they need to turn on the “Welcome Back, customer!” ” dialog. Remember things about returning customers.

Customer Experience 444

Customer Experience Wait times Consulting Consulting 444

ShepHyken

JULY 5, 2021

Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. I have added my comment about each article and would like to hear what you think too. Infographic] The different types of emails to send to your guests by Tony Loeb.

Customer Service 385

Customer Service Consulting Consulting Surveys 385

Steve DiGioia

MAY 23, 2022

The post 10 Smart Ways to Cater to Your Local Customers appeared first on Steve DiGioia Customer Service Blog. The most successful ones cater to their needs every day, and these 10 ways will help you do that. Give them a try! RELATED POST: What is Customer Service, Really?

Personalization 361

Personalization Marketing Customer Service 361

Callminer

MARCH 10, 2025

Our latest blog explores the importance of real-time agent guidance and its role in delivering exceptional customer service experiences in modern contact centers.

Contact Center 182

Contact Center Customer Service 182

Callminer

FEBRUARY 25, 2025

This blog explores what could change, potential impacts, and considerations to ensure consumer trust and protection. Potential CFPB defunding could reshape consumer protection in the US.

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182

Callminer

MARCH 3, 2025

Read more in our blog. Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those surveys is equally important.

Surveys 182

Surveys 182

Callminer

MARCH 5, 2025

Read our blog to understand AI applications today and what to look for in a solution. AI-powered contact center software isnt new, most contact centers use AI to automate tasks and help customers.

Contact Center 182

Contact Center Contact center software 182

ShepHyken

OCTOBER 5, 2022

Brian Knight , a professional speaker on team performance, posted the story on his blog. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version. It opened with this statement: “ I bought a new car yesterday. Brian and his family needed a car.

Sales 314

Sales Customer Service Advertising Customer Experience 314

Steve DiGioia

FEBRUARY 7, 2022

appeared first on Steve DiGioia Customer Service Blog. Should we do nothing about these things too? Or, is it really that important? Your thoughts…. The post Is It Really That Important That I’m Wearing a Name Tag?

Enterprise 345

Enterprise Accountability Management Customer Service 345

Callminer

DECEMBER 12, 2024

Read this blog to learn about the importance of CSAT scores and five proven strategies for improving customer satisfaction in the contact center.

Contact Center 182

Contact Center 182

Callminer

JANUARY 12, 2025

Read this blog to explore some of the top trends impacting financial services CX teams, and how AI can power improvements for 2025 and beyond.

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182

Callminer

DECEMBER 29, 2024

This blog offers practical and effective ways to improve CX today. Great customer experience is crucial for customer loyalty, retention, and overall business growth. Read more.

Customer Experience 182

Customer Experience 182

Callminer

DECEMBER 25, 2024

This blog explores how contact center interactions can help companies improve their products. The product experience lifecycle helps map the customer journey and understand customers thoughts.

Contact Center 182

Contact Center Management 182

Callminer

DECEMBER 15, 2024

Read this blog for top tips and effective strategies. Conflict management is a critical skill in any high-pressure environment, and contact centers are no exception.

Contact Center 182

Contact Center Management 182