Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Read the full piece on our parent company Enghouse Interactive’s blog here. Read the full piece on our parent company Enghouse Interactive’s blog here. Published on: January 06, 2023.

Customer Service 124

Customer Service Best practices Chatbots Marketing 124

ShepHyken

DECEMBER 27, 2019

The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Customer Service And CX Predictions For 2020.

Personalization 345

Personalization Customer Experience Customer Service Marketing 345

ShepHyken

NOVEMBER 22, 2019

The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: 6 Tips For Small Business Saturday.

Customer Support 358

Customer Support Multi-channel support voip Benchmark 358

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

Enterprise 303

Enterprise Coaching Personalization Customer Experience 303

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! Shep Hyken .

Advertising 298

Advertising Entertainment Marketing Personalization 298

ShepHyken

AUGUST 9, 2019

The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. To find out more visit www.happionaire.com. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: .

Feedback 298

Feedback Sales Accountability Personalization 298

ShepHyken

SEPTEMBER 8, 2017

The post Guest Blog: 5 Lessons I’ve Learned from Answering Support Tickets appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: How AI Can Help The Airlines (And Any Businesses) Heal Their ‘Black Eye’ Save.

Airlines 403

Airlines Advertising Big data Marketing 403

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. The post Guest Blog: “We Hate ‘dat Letter” appeared first on Shep Hyken. It’s a great example of how not to give excellent customer service!

Morale 278

Morale Coaching Customer Service Customer Experience 278

ShepHyken

JANUARY 25, 2019

The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Delta, We’re Ready When You Are!

Scripts 295

Scripts Education Best practices Personalization 295

ShepHyken

DECEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken. Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. Shep Hyken .

Customer emotions 318

Customer emotions Management Banking Personalization 318

JivoChat

OCTOBER 26, 2022

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. Check out the blog to know more about it: How to Choose a Blog Name.

Engineering 75

Engineering Enterprise Personalization 75

ShepHyken

APRIL 5, 2019

The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Five Ways To Deliver Customer Amazement In A Modern CX World.

Chatbots 294

Chatbots Customer Experience Cloud contact Contact Center 294

ShepHyken

MAY 31, 2019

The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Ten Customer Experience (CX) Strategies To Amaze Your Customers.

Customer Experience 298

Customer Experience Feedback Construction Personalization 298

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. Shep Hyken.

Customer Experience 298

Customer Experience Personalization Marketing Analytics 298

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Cloud contact Marketing Management 123

ShepHyken

NOVEMBER 23, 2018

He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Support 269

Customer Support Customer effort Self service Metrics 269

ShepHyken

FEBRUARY 9, 2018

The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Business Lessons From NAMM 2018 And The Music Industry.

Customer Service 388

Customer Service Morale Sales Coaching 388

ShepHyken

AUGUST 2, 2019

The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Minimalist Simplicity: A New Recipe For Convenience.

Customer Service 283

Customer Service Customer Support Personalization Management 283

ShepHyken

FEBRUARY 22, 2019

The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: AI: The Technology Penicillin Of The 21st Century.

B2C 276

B2C B2B Customer centricity Employee engagement 276

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. The post Guest Blog: Why Customer Satisfaction Is a Myth appeared first on Shep Hyken. There is a big difference between satisfied customers and loyal customers.

Customer emotions 309

Customer emotions Marketing Customer Experience Customer Service 309

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

ShepHyken

MAY 17, 2019

The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. Ashwini Dave is a Digital Marketing Executive at Acquire.io , a customer communications platform. . For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

CRM 281

CRM Personalization Engineering Enterprise 281

Callminer

MARCH 31, 2021

Welcome to the CallMiner Research Lab blog! We are excited to share what we are working on and what we are thinking about.

182

182

ShepHyken

JUNE 7, 2019

The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Want To Retain Your Customers? Make It Personal.

Customer centricity 302

Customer centricity Advertising outsourcing Chatbots 302

ShepHyken

JUNE 28, 2019

The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Five Ways To Motivate Your Customer Service Team.

Contact Center 283

Contact Center Self service Banking Airlines 283

ShepHyken

OCTOBER 26, 2018

The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Like Apple, You Can Excel In Engagement, Differentiation and Consistency.

Consulting 283

Consulting Consulting Sales Marketing 283

Callminer

JUNE 19, 2017

To help you decide which blogs deserve your time, we have compiled a list of the 50 best debt collection blogs online!

182

182

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Fun fact: in her free time, she blogs about the manga and animé subculture. The post Guest Blog: How Retailers Can Earn Millennial Moms Loyalty appeared first on Shep Hyken.

Education 300

Education Marketing Management Customer Service 300

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Kaleidoscope service, I like it! Shep Hyken. When I grow up, I want to be a kaleidoscope! Kaleidoscopes are addictive.

Customer advocacy 173

Customer advocacy Customer retention Customer Service Customer Experience 173

ShepHyken

MAY 3, 2019

The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: How To Earn A Perfect Customer Satisfaction Score.

Chatbots 292

Chatbots Customer Experience Marketing Customer Support 292

ShepHyken

MARCH 22, 2019

The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Using KonMari Methods To Tidy Up And Spark Joy Into Customer Service.

Customer Experience 275

Customer Experience Banking Technology Consulting 275

ShepHyken

MAY 11, 2018

The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: Would You Do That To Your Mother?

Customer Service 253

Customer Service B2B Customer centricity SaaS 253

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 246

Technology Customer Experience Personalization Engineering 246

ShepHyken

JULY 28, 2017

The post Guest Blog: Becoming a Blockbuster? For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Ann Coulter And Delta Air Lines Clash Over Seat Assignments. appeared first on Shep Hyken.

Consulting 200

Consulting Consulting Marketing Customer Experience 200

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. He and his team share tips about customer communication on the Userlike Blog. Shep Hyken. You might want to change your focus.

Customer Service 315

Customer Service B2C Airlines Management 315

ShepHyken

OCTOBER 6, 2017

He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 319

Customer Service Personalization Customer Experience 319

ShepHyken

DECEMBER 29, 2017

The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Macy’s Big Magic Trick: How The World’s Largest Store Keeps Its Customers Coming Back.

Customer Service 226

Customer Service Customer centricity Service level Marketing 226