Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Word of Mouth and Social Cues It’s the hardest to measure but word of mouth is an incredibly important factor in how customers perceive your brand — especially if you have a small business.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

CSM Practice

MAY 22, 2022

The best time to upsell or cross-sell your product to a customer is when one has gone through all of the stages of adoption, has acknowledged the value of your product, and has decided to become a brand advocate. Customer advocacy aims to turn your most ardent and committed customers into brand ambassadors.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

CustomerSuccessBox

NOVEMBER 23, 2021

If you have a blog , you can create guides or tutorials. Finally, having loyal customers is also the possibility of eventually owning brand ambassadors. Brand ambassadors are customers who convey a good brand image of your business. Upsell rate. Provide advice. Have more engaged customers.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. 6 Best Practices for Your CS Team.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Anexa BPO

OCTOBER 15, 2021

We could talk about how to better secure customer loyalty, brand ambassadors, upselling, cross-selling and more. It needs to be “mobile-friendly”. We’ve only scratched the surface of the “customer service done right” debate.

outsourcing 40

outsourcing Brand ambassadors Customer Service Technical Support 40

GetFeedback

AUGUST 16, 2018

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. The post 11 Customer Service Metrics to Start Measuring appeared first on GetFeedback Blog. How do you measure it? Read the Guide.

Metrics 79

Metrics Customer Service Surveys Self service 79

aircall

NOVEMBER 17, 2016

This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors. Millennials, for all our reputation for aloofness, often want nothing more than to be able to favorably interact with your brand.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JustCall

APRIL 22, 2022

This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Loyal customers today could be brand ambassadors tomorrow. Loyalty is a brand”. Satisfaction is a rating. Shep Hyken.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

JustCall

NOVEMBER 6, 2019

Not only this, they can also raise interest in the prospect and help you upsell or cross-sell. We are expanding our business and we believe our past happy clients are our best brand ambassadors. Further reading: Top 10 best blogs and podcasts for every real estate agent. That is great. I am so glad.

Real estate 65

Real estate Scripts Sales Brand ambassadors 65

JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Key features: Chatbot widget.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. As your customers become brand ambassadors for your business, this will help reduce the customer’s pain points and result in additional sales or revenue streams.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. PR Software.

CRM 68

CRM Marketing Multichannel Self service 68