Anexa BPO

NOVEMBER 23, 2022

In this blog, we will explore some of the key challenges and opportunities of hybrid work for leaders and discuss strategies for managing them effectively. And here’s where BPO outsourcing companies can play a big role in supporting your next-level work model.

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Anexa BPO

NOVEMBER 10, 2023

Those who risk it tend to do it poorly, which leaves them in a vulnerable position trying to field questions, including how CX metrics reflect key business results or help a business meet its goals. Contact Anexa today to see how we can support your customer-centric activities.

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Metrics Business Process Outsourcing Benchmark Customer centricity 52

Anexa BPO

JUNE 15, 2022

Obviously, CX is here to stay, and its connection with digital platforms and processes is everywhere. Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. Reach out to Anexa for information on the future of customer experience.

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Anexa BPO

MAY 16, 2022

Customer service is an inside job, and if B2B companies can move away from legacy operations and dig in with each customer digitally, they can be sure that their customer gets what they want and when they need it. So don’t assume that you know – ask your customers what they really want.

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Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. BPO or Business Process Outsourcing often involves delegating specific business tasks to third-party providers, allowing companies to concentrate on their core competencies.

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Anexa BPO

JULY 4, 2022

Once employees can raise their hands, identify pain points, participate in opportunities, and be a key part of the solutions, they feel empowered and supported, furthering enriching customer-centricity: the virtuous cycle. Employees are the most vested stakeholder of any business.

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Anexa BPO

AUGUST 28, 2023

One way to aim high and set the gold standard for CX is to look at leading customer service outsourcing companies as potential partners in your customer-centric strategies.

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Anexa BPO

JUNE 16, 2023

To answer that question, look no further than one of the leading BPO outsourcing companies. Winner of multiple business awards in the business process outsourcing field, Anexa has two decades of expertise and dedicated teams of business process specialists.

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Anexa BPO

SEPTEMBER 2, 2022

To answer that question, look no further than one of the leading BPO outsourcing companies. Winner of multiple business awards in the business process outsourcing field, Anexa has two decades of expertise and dedicated teams of specialists.

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Anexa BPO

JUNE 13, 2022

One way to aim high and set the gold standard for customer service is to look at BPO outsourcing companies as potential partners in your customer-centric strategies.

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Business Process Outsourcing outsourcing Analytics Customer centricity 52

Anexa BPO

MAY 16, 2022

In fact, outsourcing can be a secret weapon in a business environment that has become increasingly competitive, crowded and strategic. Particularly in the customer service field, CX has become a “long game”. For more on how to put business process outsourcing to work for you, reach out today – Anexa.

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Anexa BPO

SEPTEMBER 19, 2022

This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies. Anexa is an award-winning business process outsourcing company with two decades of expertise and dedicated teams of specialists.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing industry standards 52

Anexa BPO

DECEMBER 9, 2022

BPO outsourcing companies can become an organization’s strongest ally at a time when resources are required to redesign workflow in order to improve employee engagement. Award-winning Anexa is a decades-long leader in the business process outsourcing industry, with dedicated teams of BPO specialists.

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Anexa BPO

OCTOBER 11, 2022

CRM tools can be a great asset to provide visibility on the customer journey and create a seamless customer experience. Customer-centricity is at the core of this evolution, where B2B leaders put customers and their needs at the center of all omnichannel interactions.

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Anexa BPO

APRIL 14, 2022

Such an edge can be seamlessly introduced through partnerships with experienced BPO outsourcing companies. Anexa is an award-winning business process outsourcing company with two decades of expertise and dedicated teams of business process specialists.

Healthcare 52

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Anexa BPO

NOVEMBER 7, 2021

One way to aim high and set the gold standard for CX is to look at BPO / outsourcing companies as potential partners in your customer-centric strategies.

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outsourcing Business Process Outsourcing Airlines Customer centricity 52

Anexa BPO

MARCH 31, 2021

BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their advantages.

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Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73 from 2023 to 2028.

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Anexa BPO

MARCH 18, 2022

The truth of the matter is that personalization programs deliver more engaged customers, yielding 20% higher customer satisfaction and a 10 to 15% boost in sales conversion rates. And here’s where BPO outsourcing companies can play a big role in supporting your e-commerce personalization initiatives.

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Personalization outsourcing Business Process Outsourcing Customer centricity 52

TeleDirect

DECEMBER 14, 2023

We’ve been doing this for 25 years, starting as an eight-seat answering service and working our way up to a national business process outsourcer and industry-leading call center. They tried outsourcing appointment setting with another company and found they lacked the industry knowledge to provide successful campaigns.

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Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. The market for AI is growing steadily with no signs of slowing down. What is AI?

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Contact Center Interactive Voice Response Business Process Outsourcing Call Center 52

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. If not, check it out here for a link to the conference registration website and all the details.

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Business Process Outsourcing Healthcare Self service outsourcing 30

Anexa BPO

DECEMBER 13, 2021

Businesses across all sectors that are focused on catching up or maintaining their competitive edge can benefit by partnering with one of the leading global BPO outsourcing companies. With a twenty-year background in the business process outsourcing industry, Anexa is one such front runner.

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outsourcing Wireless Business Process Outsourcing Customer centricity 40

Anexa BPO

JULY 21, 2021

And the truth of the matter is that personalization programs deliver more engaged customers, yielding 20% higher customer satisfaction and a 10 to 15% boost in sales conversion rates. And here’s where outsourcing your help desk (and other customer-facing departments) can bring your business into play in a big, big way.

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outsourcing Personalization Customer Experience Business Process Outsourcing 40

Anexa BPO

JULY 21, 2021

And the truth of the matter is that personalization programs deliver more engaged customers, yielding 20% higher customer satisfaction and a 10 to 15% boost in sales conversion rates. And here’s where outsourcing your help desk (and other customer-facing departments) can bring your business into play in a big, big way.

outsourcing 40

outsourcing Personalization Customer Experience Business Process Outsourcing 40

Anexa BPO

JANUARY 18, 2022

BPO outsourcing companies can become an organization’s strongest ally at a time when resources are required to re-design workflow in order to implement automation technologies. Award-winning Anexa is a decades-long leader in the business process outsourcing industry, with dedicated teams of BPO specialists.

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outsourcing Real estate Transportation Business Process Outsourcing 40

Select VoiceCom Blog

AUGUST 17, 2022

According to research, 73% of companies that provide an above-average customer experience perform better financially than their competitors. Likewise, 60% of customer-centric companies are more profitable than those that don’t focus on customers.

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Journey mapping Customer centricity Surveys Feedback 52

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions. Frequently Asked Questions 1.

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Anexa BPO

NOVEMBER 7, 2021

Such an edge can be seamlessly introduced through partnerships with experienced BPO / outsourcing companies. Anexa is an award-winning business process outsourcing company with two decades of expertise and dedicated teams of business process specialists.

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outsourcing Healthcare Business Process Outsourcing Government 40

NobelBiz

MARCH 12, 2024

They provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 virtual environment. Ensuring Data Privacy and Security : Prioritize data privacy and security measures to protect customer information and build trust. appeared first on NobelBiz.

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Customer Experience Management Omni-channel support Journey mapping 52

Anexa BPO

JUNE 2, 2021

With this shift, we’ve been forced to find creative ways to support many day-to-day activities, both as consumers and business operators. Stimulating post-pandemic business growth will require a heightened embrace of technology and a well-trained workforce – which is exactly what Anexa can bring to the table.

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Anexa BPO

JUNE 2, 2021

The rest of the business world can most definitely take a page out of the banking industry’s response to the pandemic, and the resulting practice of adopting new ideas to position it for the long term. With skilled specialists in customer interactions and retention, we help you answer the question “Am I future ready?”

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Anexa BPO

SEPTEMBER 5, 2021

In fact, in 2021 it’s more relevant than ever as CX becomes a key, competitive differentiator – and even a leading indicator of business growth. Additionally, BPO (outsourcing) companies can become a “secret weapon” of these same businesses. So how to tap into this old-made-new phenomenon of consumerism?

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