Blog Business Process Outsourcing industry standards 
Callminer
JULY 22, 2018
When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. Today’s customers are busy and, when they encounter problems, they want them resolved quickly.
Nicereply
DECEMBER 28, 2021
Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021.
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Real Blue Sky
MARCH 6, 2023
This blog post is not about the technological transformation of the call center into the modern contact center. If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process.
Outsource Consultants
SEPTEMBER 5, 2024
The Importance of Addressing Rate Increases with BPO Partners Rate increases are an unfortunate reality of doing business. When dealing with Business Process Outsourcing (BPO) partners, it’s crucial to approach these adjustments with care. Purpose: Understand how the proposed rate aligns with industry norms.
Anexa BPO
SEPTEMBER 19, 2022
With the ease and time-saving benefits of its use, telehealth is on its way to becoming an industry standard. This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies. In addition, an aging – and COVID-impacted – population is evaluating its current needs.
Real Blue Sky
MARCH 6, 2023
This blog post is not about the technological transformation of the call center into the modern contact center. If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process.
Real Blue Sky
MARCH 6, 2023
This blog post is not about the technological transformation of the call center into the modern contact center. If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process.
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