Select VoiceCom Blog

NOVEMBER 10, 2020

Outsourcing is continuously adapting to the ever-changing business landscape. Here are some of the best practices and trends in outsourcing for 2021. The post Top 10 Best Practices and Trends in Outsourcing for 2021 appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Best practices outsourcing Telemarketing Business Process Outsourcing 98

OctopusTech

APRIL 12, 2019

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. On the contrary, BPO services mainly handle front office (including customer management services such as telemarketing, customer support, sales, market research, technical support, etc.)

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Call Center Telemarketing Finance Business Process Outsourcing 86

Anexa BPO

MARCH 10, 2021

Business Process Outsourcing (BPO) provides access to professional freelance workers or companies specializing in services your company may not have the means to provide. More and more businesses rely on outsourcing via BPO companies to take on any workload that isn’t being efficiently managed.

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outsourcing Telemarketing Business Process Outsourcing Customer retention 75

Anexa BPO

JULY 21, 2020

Business Process Outsourcing in 2020. As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies. So why are more companies contracting third-party service providers for their telemarketing processes?

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Telemarketing outsourcing Business Process Outsourcing Marketing 40

Select VoiceCom Blog

SEPTEMBER 23, 2020

Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity.

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outsourcing Customer Support Business Process Outsourcing Telemarketing 52

Select VoiceCom Blog

NOVEMBER 11, 2021

The business process outsourcing (BPO) sector is one of the fastest-growing industries in the Philippines. The post 10 Reasons Why the Philippines is the Top Outsourcing Destination in the Globe appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing Contact Center 52

Select VoiceCom Blog

MARCH 28, 2022

The post 10 Challenges When Working Remotely and How to Solve Them appeared first on Telemarketing & Call Centre Outsourcing in Philippines. This also applies to different industries worldwide, as companies were forced to adopt remote working policies. The quick move […].

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Telemarketing outsourcing Business Process Outsourcing Call Center 77

Anexa BPO

JANUARY 3, 2021

According to a recent study conducted by Grand View Research Inc, the global business process outsourcing market size is expected to reach $405.6 Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.

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outsourcing Telemarketing Business Process Outsourcing Customer retention 52

Anexa BPO

NOVEMBER 20, 2020

Although there are many different ways that you can ensure the smooth and productive running of your business, BPO (Business Process Outsourcing) is a great way to fill in some of the areas where you may not be able to focus all of your valuable attention. Outsourcing these departments is wise for a multitude of reasons.

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outsourcing Telemarketing Business Process Outsourcing Sales 40

Select VoiceCom Blog

NOVEMBER 17, 2022

Learn more about them in this blog! The post 22 Call Centre Metrics & KPIs to Measure Your Customer Service Efforts appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Having metrics and KPIs in your call centre can greatly impact your company's customer service.

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Metrics Telemarketing Customer Service outsourcing 52

Select VoiceCom Blog

MARCH 8, 2022

The post How to Effectively Acquire and Analyse Customer Feedback appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Checking in on customer health can lead to opportunities for improvement within a company. With a metric to determine if your clients are satisfied or […].

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Feedback Telemarketing outsourcing Metrics 68

Anexa BPO

MARCH 31, 2021

BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their advantages.

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outsourcing Telemarketing Business Process Outsourcing Enterprise 40

Anexa BPO

AUGUST 21, 2020

In part one of our blog, we discussed the great economic advantages that outsourcing offers, no matter the size of your business, or the number of full-time employees you currently have on staff. Your contractor will get to know your company, preferences and business goals. BPO Companies Offer the Best of Both Worlds. .

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Telemarketing outsourcing Business Process Outsourcing Sales 40

Anexa BPO

JANUARY 3, 2021

On the contrary, keeping a finger on the pulse where your industry, marketing and consumer-centric areas are concerned, ensures an efficient and effective stronghold on your goals and the longevity of your business – something we should all be striving for. Why Does BPO Exist? .

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outsourcing Business Process Outsourcing Telemarketing Sales 40

Anexa BPO

APRIL 21, 2020

There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice. Telemarketing. Contact us to get started.

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outsourcing Telemarketing Business Process Outsourcing Call Center 40

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. A BPO call center also frees up internal teams to work on bigger business projects.

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Select VoiceCom Blog

NOVEMBER 30, 2020

Here’s your guide to everything about outsourcing in Asia. The post The Definitive Guide to Choosing the Best Country in Asia for Outsourcing appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing 52

Select VoiceCom Blog

NOVEMBER 30, 2020

Here’s your guide to everything about outsourcing in Asia. The post The Definitive Guide to Choosing the Best Country in Asia for Outsourcing appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing 52

Anexa BPO

MAY 14, 2020

In part 1 of our blog, we talked about the purpose customer service serves, as well as why it is such an integral part of any business – but where does BPO come into play, and why is this such a favourable option among CEOs? What Is Business Process Outsourcing? .

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outsourcing Customer Service Telemarketing Business Process Outsourcing 40

Select VoiceCom Blog

JANUARY 2, 2023

Check out this article for a comprehensive rundown of the outsourcing laws in the Philippines. The post Philippines Laws on Outsourcing: A Comprehensive Guide appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing 52

Select VoiceCom Blog

AUGUST 17, 2022

Read this guide to learn how they can benefit your business and more! The post A Definitive Guide on the Customer Journey Map for Call Centres appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Did you know that customer journey maps can improve your call centre operation?

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Journey mapping Telemarketing outsourcing Business Process Outsourcing 52

Select VoiceCom Blog

NOVEMBER 20, 2022

Read on and learn more about how outsourcing your help desk can help your company in this post! The post A Definitive Guide to IT Help Desks: Does Your Business Need One? appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing 52

Select VoiceCom Blog

JUNE 16, 2021

These are not just empty proclamations floated around by business outsourcing stakeholders […]. The post 10 Business Services that Can Be Easily Outsourced appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Accountability Business Process Outsourcing 52

Select VoiceCom Blog

JUNE 16, 2021

These are not just empty proclamations floated around by business outsourcing stakeholders […]. The post 10 Business Services that Can Be Easily Outsourced appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

outsourcing 52

outsourcing Telemarketing Accountability Business Process Outsourcing 52

Select VoiceCom Blog

AUGUST 17, 2020

However, doing data management as well as other business functions all at the same time can be a […]. The post Benefits of Outsourcing your Data Entry Services appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing Management 52

Select VoiceCom Blog

OCTOBER 4, 2022

It has become a commodity for many businesses because of how much it can predict trends and identify opportunities, which brands can use to improve their business processes to stay ahead of the competition. While there are multiple data types, […].

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing 52

Select VoiceCom Blog

JUNE 4, 2020

The post Four Ways Cloud Contact Center Tech Is Making Businesses More Competitive appeared first on Telemarketing & Call Centre Outsourcing in Philippines. The good news is, cloud contact center technologies can make […].

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Cloud contact Contact Center Telemarketing outsourcing 52

Select VoiceCom Blog

JULY 26, 2020

The post 4 Secrets to a Successful Outsourcing Relationship appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Real relationships, at least, meaningful ones, require that we are intentional about building it, undergoing a […].

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outsourcing Telemarketing Business Process Outsourcing 52

Select VoiceCom Blog

AUGUST 4, 2020

The good news is, there is a solution to all this — outsourcing. By outsourcing some […]. The post How Outsourcing Can Make Your Business Better appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing 52

Select VoiceCom Blog

SEPTEMBER 27, 2021

The post SelectVoice Com is Now a HIPAA Certified Agency appeared first on Telemarketing & Call Centre Outsourcing in Philippines. In fact, according to a Varonis Global Data Risk Report, about 53% of companies have more than 1,000 classified […].

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing 52

Select VoiceCom Blog

SEPTEMBER 29, 2021

The post How a HIPAA Certified Outsourcing Partner Can Benefit Your Business appeared first on Telemarketing & Call Centre Outsourcing in Philippines. While these innovations are without a doubt a […].

outsourcing 52

outsourcing Telemarketing Technology Business Process Outsourcing 52

Select VoiceCom Blog

SEPTEMBER 29, 2021

The post How a HIPAA Certified Outsourcing Partner Can Benefit Your Business appeared first on Telemarketing & Call Centre Outsourcing in Philippines. While these innovations are without a doubt a […].

outsourcing 52

outsourcing Telemarketing Technology Business Process Outsourcing 52

Select VoiceCom Blog

SEPTEMBER 27, 2021

The post SelectVoice Com is Now a HIPAA Certified Agency appeared first on Telemarketing & Call Centre Outsourcing in Philippines. In fact, according to a Varonis Global Data Risk Report, about 53% of companies have more than 1,000 classified […].

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing 52

Select VoiceCom Blog

JULY 7, 2020

What you can do instead is to outsource your customer support. The post Outsourcing Can Improve Your Customer Loyalty appeared first on Telemarketing & Call Centre Outsourcing in Philippines. The BPO company can attend to your customer […].

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outsourcing Telemarketing Customer Support Business Process Outsourcing 52

Select VoiceCom Blog

FEBRUARY 1, 2022

The post 10 Must-Have Call Centre Tools for 2022 and Beyond appeared first on Telemarketing & Call Centre Outsourcing in Philippines. A CFI Group study backs this up with results that show that more than 76% of consumers prefer phone calls to reach customer service representatives (CSR).

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Select VoiceCom Blog

JUNE 27, 2020

To help you decide on the matter, we’ll discuss the glaring benefits of outsourcing your live chat support. Handling Large Chat Volumes Outsourced live chat operators can […]. The post Glaring Benefits of Outsourcing Your Live Chat Support appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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outsourcing Telemarketing Business Process Outsourcing 52

TeleDirect

DECEMBER 14, 2023

It’s why we’ve gone from a small answering service to a national business process outsourcer. Now, back to business. Keep in mind that no two outbound call centers are the same. TeleDirect is committed to your success. What is an outbound cal l, and how can it benefit your company?

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Telemarketing Business Process Outsourcing Call Center Best practices 62