Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them? Coaching & Reprimanding in Private.

call center association 52

call center association Call Center Morale Coaching 52

Expivia

MAY 9, 2021

Monitor the Quality of Live Calls. There is a minor debate in the call center on whether to use live calls or recorded calls when evaluating call center associates. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today.

Call Center 98

Call Center Education call center association Contact Center 98

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Recorded Calls help you Have a Great Season. CALL CENTER MONITORING USING LIVE CALLS.

Quality management 52

Quality management Call Center Management Coaching 52

Expivia

MAY 13, 2021

Monitor the Quality of Live Calls. There is a minor debate in the call center on whether to use live calls or recorded calls when evaluating call center associates. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today.

Call Center 52

Call Center Education call center association Contact Center 52