Talkdesk

MAY 17, 2016

We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today. Talkdesk for Slack offers call center teams a new way to use internal communications to improve the customer experience. Today is also about Talkdesk the product.

APIs 40

APIs Call Logging call center software Call Center 40

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. If you have specific call logging, call recording, and call routing Avoxi is a good choice. Top 8 Avoxi Alternatives & Competitors in 2022.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

NobelBiz

JULY 16, 2024

Analytics can reveal patterns in customer behavior, such as the times of day they are most likely to answer calls. By aligning your calling times with these insights, you can increase your chances of making contact and engaging with prospects. NobelBiz Call Log Analytics – Supervisor Dashboard 6.

Outbound sales 52

Outbound sales Sales CRM Contact Center 52

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. 10 ways sales teams are using a cloud-based phone system and software integrations to rise to the top of the leaderboard: Nurturing leads. Call logging. Inbound calls also get logged to keep track of the whole caller history.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

OCTOBER 25, 2023

Automated processes can streamline call follow-ups in several ways. For example, you can employ automated call logging, automated task management, and data integration. In this blog post, we will explore how to streamline call follow-up with automated processes. This is an increase from an estimated 1.6%

CRM 52

CRM Call Center Call Logging Sales 52

Tenfold - Contact Center Blog

JULY 9, 2018

Also, simple features such as call routing, automatic call logging, call recording can do wonders in reducing AHT. The agent can then simply focus on each call and provide effective solutions. Average Call Transfer Rate. Automate tasks like note-taking and manual form-filling.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

Hodusoft

AUGUST 29, 2024

AI technology has drastically transformed the BPO contact centers industry by automating repetitive tasks, enabling intelligent routing, and providing real-time analytics. Informed Decision-Making AI enables BPO contact centers to analyze large datasets quickly and accurately, which in turn enhances their decision-making power.

Contact Center 52

Contact Center Interactive Voice Response Business Process Outsourcing Call Center 52

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. Book a free demo call with our experts now.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Ensure that the vendor provides excellent support, such as documentation, training, and responsive customer service, in case you encounter any issues or need help with the software. Salesken SalesLoft Avoma Wingman 1. Top Features of Revenue.io

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. We will consider wide-ranging parameters, from the top features and pricing to the pros and cons of each software, so that you can make an informed choice and get the most bang for your buck.

voip 52

voip CRM Interactive Voice Response Enterprise 52