SmartAction

APRIL 30, 2024

Enter a new era of customer service technology with NOVA, your Natural Omnichannel Virtual Agent design platform. Our new agent design platform has a myriad of exciting new design features that give businesses the power to access and edit their call flows in a user-friendly interface, with exciting additional upgraded technologies!

Virtual Agent 72

Virtual Agent Call flow Chatbots Self service 72

SmartAction

APRIL 14, 2021

Relief is just on the horizon of the phone call he’s placed — that relief being roadside assistance coming to the rescue with a jump or a tow. It takes the “smart” virtual agent a whole minute to ask him what’s wrong. The way to convince them is with human -centered design when mapping out your call flow.

Virtual Agent 85

Virtual Agent Call flow Personalization Customer Service 85

SmartAction

NOVEMBER 8, 2023

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.

Virtual Agent 89

Virtual Agent Interactive Voice Response Call flow Contact Center 89

SmartAction

APRIL 11, 2024

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.

Virtual Agent 70

Virtual Agent Interactive Voice Response Call flow Contact Center 70

Uniphore

AUGUST 12, 2021

Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. Multimodal Virtual Agent Implementation and Best Practices.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

SmartAction

APRIL 11, 2024

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.

Virtual Agent 52

Virtual Agent Interactive Voice Response Call flow Contact Center 52

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 96

Cloud contact Self service Contact Center Virtual Agent 96