VirtualPBX

JUNE 15, 2021

As part of the release of our Advanced Call Reports feature, we have created our new Advanced Call Reports Whitepaper that displays its capabilities in a helpful portable format you can easily share with members of your team. See Our Call Reporting Whitepaper.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

JustCall

AUGUST 20, 2020

In this blog, we will quickly run you through all the changes and new additions that have been introduced to JustCall this month. . Moreover, the team member , call logs, and contacts section have been loaded with multiple new features. Revamped Contacts & Call Logs Section for Better Accessibility.

Call Logging 52

Call Logging CRM Analytics Accountability 52

VirtualPBX

JULY 15, 2021

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool.

Call Logging 98

Call Logging Sales Management Customer Service 98

3CLogic

APRIL 10, 2024

ServiceNow CTI benefits With a ServiceNow CTI integration , essential calling functionalities such as screen pops, call logging, and click-to-call are enabled within ServiceNow to complement existing digital workflows (email, chat) with voic e. Now, let’s see how this integration enhances the ServiceNow platform!

Management 64

Management Call Logging CRM Call flow 64

VirtualPBX

NOVEMBER 17, 2020

You can read more about the confluence of those features in our blog about building an SMS Airtable template. And a change in default behavior when creating a contact that creates a new Main number instead of a Softphone when you add a user from a call log.

Inbound sales 97

Inbound sales Call Logging Feedback Sales 97

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

JustCall

AUGUST 18, 2021

Auto Dialer, Predictive Dialer, and Power Dialer: Build a productive call workflow with the Auto Dialer , Predictive Dialer and Power Dialer. Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard.

virtual call center 98

virtual call center Education Call Logging Call Center 98

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). Automatic call logging. After placing a call, it can be logged automatically within a virtual phone system. This removes the need for mid-call note-taking, which is distracting and counterproductive. Try Aircall for Free!

Sales 81

Sales Call Logging CRM Metrics 81

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep. Keep customer trends in mind.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

aircall

FEBRUARY 16, 2018

Connect your phone to Salesforce and set call logging rules. Add context to a live call via comments and tags. Transfer that call to a colleague’s mobile device. Review the call alongside key performance metrics. …All in a matter of 3 minutes. Schedule your personalized demo today.

Call Logging 48

Call Logging Call Center Metrics Personalization 48

JustCall

DECEMBER 15, 2020

So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. What is Call Center Software? Read More, Here.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 118

Contact Center Scripts Interactive Voice Response contact center solutions 118

aircall

MAY 24, 2018

Aircall’s insights into missed calls, for example, helped Archit visualize exactly where callers were abandoning the main IVR menu. Call logs also revealed a spike in early-morning misses that suggested East Coast clientele were being underserved by the team’s delayed start.

Interactive Voice Response 59

Interactive Voice Response Call Logging Construction Analytics 59

Etech

JANUARY 30, 2020

Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. With over 20 years of experience, Etech understands the shifting trends and growing need for effective and efficient call center services. This blog was earlier published on LinkedIn.

Management 62

Management Call Center Call Logging Contact Center 62

Etech

JANUARY 30, 2020

Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. With over 20 years of experience, Etech understands the shifting trends and growing need for effective and efficient call center services. This blog was earlier published on LinkedIn.

Management 62

Management Call Center Call Logging Contact Center 62

aircall

APRIL 12, 2021

CRM data gives support agents a lot of useful information at their fingertips, allowing them to personalize interactions during incoming and outgoing calls. . A CRM phone integration with VoIP phone systems to automate call logging and centralize voice features, like call recording and voicemail. .

CRM 71

CRM Customer Experience Call Logging voip 71

ProProfs Blog

MARCH 5, 2019

Match the employee’s feedback data with call logs. One survey won’t suffice, which is why you should aim at conducting employee surveys at regular intervals. Next, verify the information rendered by your customer support agents since it isn’t safe to blindly trust them.

Feedback 88

Feedback Customer Experience Abandon rate Call Logging 88

JustCall

AUGUST 16, 2021

You can automate important tasks such as routing calls, logging call details, and post-call actions, thanks to CCaaS platforms. The post What is CCaaS (Contact Center as a Service): Definition, and Benefits appeared first on Justcall Blog. CCaaS platforms allow you to work smarter than harder.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Spearline

OCTOBER 5, 2021

Pinpoint failures, identify patterns, and share information using our detailed call logs. Proactively manage carriers to ensure a consistently high-quality service and monitor adherence to service level agreements (SLAs).

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

JustCall

JANUARY 14, 2021

New Contacts & Call Logs Section and more. New Contacts and Call Logs Section. The new contacts and call logs section comes with more information and activities associated with the contacts. Find out everything that's new in the call logs section, here. New Messages Section.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

Nexmo

MAY 15, 2019

/webhooks/events : Nexmo’s APIs make a POST request to this endpoint every time a significant even occurs (such as call ringing , being answered and completed ) to update your application on the status of the call. Log Call Events. Every time we are notified about an event we want to log it. NCCO Reference.

APIs 91

APIs Call Logging Management 91

JustCall

SEPTEMBER 16, 2019

Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

ProProfs Blog

MAY 1, 2020

Consolidated customer helpdesk to compile all kinds and customer communication such as Email, messages, chats, and call logs, etc. For more customer service skills, read this blog post. . A personalized and proactive customer service system that shows customers what they want to see and what they want to shop. Friendliness.

Customer Service 128

Customer Service Customer Support Education Feedback 128

JustCall

AUGUST 12, 2021

Cloud phone systems come with a plethora of features that help your team of call center representatives. Easier call log management, auto dialer, call log tracking and automated voicemails are just some of the many features that increase the productivity of your team manifold. Productivity. Collaboration.

Call Logging 52

Call Logging Wireless Government Call Center 52

JustCall

APRIL 9, 2024

You’ll need to provide lightning-fast responses throughout your customer’s buying journey, and across all touchpoints – email, phone call, chat, and even text messages. This blog will also show which tools you can use to help your business provide best-in-class customer experience! Below are some practical use cases: 1.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

Outsource Consultants

JANUARY 10, 2025

This blog post will explore practical ways to streamline workflows, leverage AI and analytics, and empower your agents for maximum productivity. Tasks prime for automation include data entry, call logging, and basic customer inquiries. Interactive Voice Response (IVR) systems handle simple queries without agent intervention.

Contact Center 67

Contact Center Agent Empowerment Interactive Voice Response outsourcing 67

aircall

APRIL 19, 2021

FLG – Use click-to-call for faster dialing, leverage automatic note creation, access past call recordings, and display insight cards to bring customer details into view. It has automatic call logging and displays a pop-up window with customer details. Teamgram – Keep a record of call logs, team notes, etc.

CRM 62

CRM voip APIs Call Logging 62

Tenfold - Contact Center Blog

JUNE 6, 2018

For call centers that use Cisco, CTI can reduce costs by: Quicker call resolution, shorter average handling times by displaying contextual information right at the call. Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging.

Average Handle Time 59

Average Handle Time Call Logging Call Center Wait times 59

NobelBiz

SEPTEMBER 3, 2024

Automation of routine processes, such as call logging or data entry, will liberate the agents to deal with more complicated dialogues. Optimize Current Processes Analyze and optimize the operation of a contact center in order to remove bottlenecks and, therefore, increase the overall efficiency.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

aircall

MARCH 18, 2022

With clear metrics such as calls logged, calls missed, and wait times for customers, having this hub can mean team members build their own road to progress. . The post Building a Tech Stack That Revolutionizes Your Sales Approach appeared first on Aircall Blog. Intuitive dashboards. Business hours.

Sales 62

Sales Interactive Voice Response CRM Coaching 62

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. On top of this, all this information is visible in a single dashboard interface. Speaking of which!

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

aircall

DECEMBER 6, 2016

Could transferring calls be easier? Would it be useful to sync your call logs with your CRM? Could they benefit from a more efficient call routing feature? appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Consult your staff and get a feel for what they consider to be important.

voip 83

voip Consulting Consulting Call Center 83

aircall

MARCH 7, 2017

Potentially the greatest strength of your cloud-based call center software is its ability to integrate with your other business tools. When you comment, assign, or archive a call, your VoIP phone system saves that data. In the meantime, have you looked into how Aircall’s call center software can benefit your team and your business?

call center software 76

call center software Call Center Coaching CRM 76

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. In the meantime, try our own cloud-based call center software: Try Aircall for free!

call center software 82

call center software Call Center virtual call center voip 82

aircall

AUGUST 12, 2022

From scheduling interviews to call logging and ticketing, recruiting automations can help agile teams find strong the best candidates for the role. The post VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By appeared first on Aircall Blog. Leverage automation.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

aircall

DECEMBER 7, 2022

Entry-Level Features: Android and iOS app, unlimited calls in the U.S. and Canada, voicemail-to-text, call log reports, team messaging. Entry-Level Features: Unlimited video meetings; call and voicemail transcriptions powered by AI; web and chat support; unlimited calls, MMSs, and SMSs. Price: Starting from $32.99

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62