Beyond Philosophy

FEBRUARY 27, 2017

If you found this interesting, you might also enjoy: Eyes on the Customer Experience Prize: Will 2016 (Finally) Be the Year of the Emotionally-Driven Employee Ambassador? Imagine if Every Company had a Chief Customer Officer. Astonishing Benefits of Training Your Employees.

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Chief Customer Officer Airlines Morale Employee engagement 333

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter. Follow on LinkedIn.

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Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

NOVEMBER 21, 2024

If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue,” said Conor Nolen , Chief Customer Officer at Drata. Join the movement and see how Unison can transform your business.

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Chief Customer Officer Enterprise Upselling Sales 62

Beyond Philosophy

MAY 31, 2016

Finally, because touch-points are so critical in managing the overall experience—and frequently the key source of customer delight or pain—there must be a C-suite executive accountable and responsible for executing all of the touch-point elements.

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Customer advocacy Chief Customer Officer Employee engagement Consulting 279

Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! Manage the contact with the customer ever step of the way. Customer Service Experts, Writers, Consultants, and Influencers.

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Chief Customer Officer Customer Service Consulting Consulting 141

Beyond Philosophy

OCTOBER 21, 2021

Instead of starting with a clear Customer Experience vision and working back from there, they add technology to make up for its lack. . Few companies have a Chief Customer Officer. Marketing people don’t know the right approach to creating a customer-centered experience.

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Chief Customer Officer Contact Center CRM Call Center 195

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Top 4 Metrics Chief Customer Officers (CCOs) Must Know.

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SaaS Chief Customer Officer Upselling Metrics 98

Aspect

MARCH 17, 2020

Ed Berndt, our Chief Customer Officer, will post further details around our plans. The post A Message from Aspect’s CEO on COVID-19 appeared first on Aspect Blogs. That’s what makes this community special.

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Chief Customer Officer Airlines Banking Contact Center 124

ClientSuccess

APRIL 11, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Adam Kuznia , Chief Customer Officer. Let’s get started with this week’s post!

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Chief Customer Officer Best practices SaaS Metrics 40

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. Below is a breakdown of these key roles and their primary responsibilities: .

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Chief Customer Officer Coaching Accountability Surveys 127

Peter Lavers

FEBRUARY 20, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. You may also be interested to read the blog that I published on the Customer Attuned site that considers 3 critical conclusions from the report for the B2B sector.

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Chief Customer Officer Benchmark B2B Analytics 100

Peter Lavers

JANUARY 30, 2019

Dimension Data recently released their latest Customer Experience report , and as a recognised CX influencer they gave me a sneak preview of the findings and the opportunity to meet and discuss the big issues with the researchers and authors of the report.

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B2B Chief Customer Officer Benchmark Analytics 100

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. On the agenda?

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Customer Experience Chief Customer Officer B2C Contact Center 113

Customer Guru

AUGUST 8, 2018

She is the author of the best-selling book “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” ” Her blogs are regularly published on eminent publications such as Forbes and The Harvard Business Review. Bob Thompson Follow @Bob_Thompson. ” 29.

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Customer Experience Chief Customer Officer Consulting Consulting 130

Toister Performance Solutions

FEBRUARY 4, 2020

Customer Experience futurist, Blake Morgan, recently wrote an article for Forbes titled, " The Case Against a Chief Customer Officer." Subscribe to this Blog. Get the latest posts plus 10 Customer Service Activities to Supercharge Your Team. It's a solid point. Email Address. privacy stuff. Almost finished!

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Chief Customer Officer Customer centricity Advertising Government 82

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

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Chief Customer Officer SaaS B2B Best practices 64

Amity

NOVEMBER 22, 2013

Still expectation gaps remain, customer success by definition is still in its infancy, processes are immature and confusion reigns. We hope that our The Engaged Customer blog helps to simplify and guide you. Here is the list: Nello Franco ‘s blog – Customer Success Frameworks.

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Chief Customer Officer SaaS Metrics Customer Support 81

Amity

APRIL 25, 2016

Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. VP of Customer Success and Business Operations - Gainsight.

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SaaS Chief Customer Officer Consulting Consulting 96

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

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Chief Customer Officer Customer centricity Metrics Sales 97

Mindtouch

APRIL 17, 2017

Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn. Looking for the Top 25 list? Click here.

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Chief Customer Officer Education Consulting Consulting 91

Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

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Chief Customer Officer Best practices Feedback Enterprise 101

Kapta Customer Success

SEPTEMBER 19, 2016

Regularly indulging in rich, high-quality blog content keeps you sharp and current on the latest trends that are transforming the way businesses handle Customer Success. Here are eight Customer Success blogs every key account manager should read to stay on the cutting edge of their business. CX Journey. forEntrepreneurs.

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Accountability Management SaaS Chief Customer Officer 45

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

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Customer Service Customer centricity Contact Center Consulting 207

Beyond Philosophy

MAY 12, 2021

These companies also had a strategy around workforce management, meaning how they serve customers using technology and human assets together. Chief Customer Officer) that guided the organization to the solution. . Also, they had an overall plan with a C-level executive (i.e.,

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Chief Customer Officer Analytics Technology Surveys 221

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. It can quickly become evident that even smaller investments will have a large impact on retention and customer loyalty.

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Chief Customer Officer Best practices Accountability Feedback 108

Customer Guru

DECEMBER 13, 2017

Building accountability towards customer experience – appoint a Chief Customer Officer. The first and foremost thing is to appoint a Chief Customer Officer (CCO) or at least a Head of Customer Experience.

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Customer Experience Chief Customer Officer Customer centricity Coaching 119

ClientSuccess

NOVEMBER 2, 2020

The ClientSuccess CSM From the Trenches Blog Series. Is there a better way to learn about different customer success approaches than from those who have actually been there? We may be biased, but the CSM From the Trenches blog series is one of our favorite recurring content series. Here are a few of our current favorites: 1.

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Chief Customer Officer SaaS Education Best practices 70

Etech

DECEMBER 10, 2017

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with their customers. We also looked at a couple of ways to enhance the customer experience within the Social Media call center.

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Call Center Chief Customer Officer Customer centricity Surveys 67

Vcaretec

JUNE 6, 2022

Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks. Did you make our list of customer care influencers? Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction. corporations.

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Customer Care Chief Customer Officer CRM Wireless 98

PeopleMetrics

MAY 4, 2017

Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. In our blog, we commented on the slow progress revealed by the trends in this data , with few disciplines improving over time.

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Journey mapping Banking Chief Customer Officer Customer centricity 91

Nicereply

FEBRUARY 25, 2020

Depending on who your customers are and what your business model is, it might make sense to include phone support in your 2020 customer support plan. The Chief Customer Officer is on the rise. Listen to what today’s customers are asking for, and you can win on customer experience alone.

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Customer Experience Chief Customer Officer Self service B2C 100

Amity

SEPTEMBER 2, 2015

Who else but a devoted customer success manager spends their days helping clients adopt and increase usage of your software, minimizes growing pains and ultimately expands your business? Personal is Amity’s chief customer officer Louise Philp’s favorite customer success word.

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Chief Customer Officer SaaS Coaching Sales 77

Customer Interactions

JULY 7, 2015

It’s an interesting question to ask in a CMO Perspectives blog, whether the role of Chief Customer Officer (CCO) is a threat to CMOs worldwide? You will have to read the interesting piece by Nadia Cameron [CMO.com.au] to see her take on this issue.

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Chief Customer Officer 52

ProProfs Blog

DECEMBER 7, 2018

Prompt follow ups and personalized conversation based on purchase history can help you improve customer service effectively. Kedar Naik Founder and Chief Customer Officer CXP Solutions, Australia. Understand your customers – find out why and how customers use your products and services. Tweet this.

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Customer Service Brand ambassadors Chief Customer Officer Interactive Voice Response 145

Amity

MARCH 24, 2016

How is Customer Success structured at Vend? We have four pillars under the Customer Success umbrella; Education, Enablement, Experience, and Support. All four pillars report to Sharad Mohan, our Chief Customer Officer. What does the Customer Success Culture look like at Vend? I love the community around it.

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Chief Customer Officer Metrics Surveys SaaS 91

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

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Management Chief Customer Officer Upselling SaaS 98

Totango

OCTOBER 25, 2022

Your customer success team structure forms the organizational backbone supporting your CS strategy. A well-designed structure can help you streamline your operations for greater efficiency to deliver your customers better results. What Roles Are on a Customer Success Team?

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Best practices Chief Customer Officer Customer centricity Sales 101