Aspect

JANUARY 3, 2018

For organizations thinking seriously about a cloud contact center, cloud WFM offers an initial low risk stepping stone. Aspect recently released Aspect Via Workforce Management, the SaaS version of its rich on-premises WFM solution, now available in the Amazon Web Services Cloud.

Cloud contact 91

Cloud contact Contact Center SaaS CRM 91

Upstream Works

MAY 18, 2021

To start that conversation, here are five considerations for IT to take into account when implementing a cloud platform in the contact center. Learn more about Upstream Works omnichannel cloud contact center solutions here. Cloud Flexibility. Cloud migration is not an either-or scenario for IT.

Cloud contact 78

Cloud contact Contact Center contact center solutions Chatbots 78

Aspect

SEPTEMBER 18, 2017

While there’s no question that the cloud has significant potential to help companies improve performance, this potential is only unlocked with the right strategies. Many companies jump into to the cloud without a clear strategy to get the most out of their investment. Yet only 38% of companies achieved on this.

Cloud contact 120

Cloud contact Customer centricity Contact Center contact center solutions 120

Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. To ensure they get full value from cloud-based contact center solutions, here are three key considerations.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

Beyond Philosophy

AUGUST 25, 2022

Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. As Vasili Triant , Chief Operating Officer of UJet , explained on a recent podcast, many go-to-market activities can help in this effort. Defining Proactive.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots.

Cloud contact 95

Cloud contact Self service Contact Center Virtual Agent 95

Upstream Works

JULY 16, 2021

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. Learn more about our omnichannel contact center solutions here. Here are three examples to illustrate.

contact center solutions 78

contact center solutions Cloud contact Contact Center Journey mapping 78

Noble Systems

JUNE 27, 2019

In a previous blog , we outlined advantages of moving a customer experience platform to the cloud. Ultimately, your unique business needs will determine what is included in your cloud contact center system. Speech analytics is another essential for cloud contact centers. Advanced analytics.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57

Call Experts

FEBRUARY 12, 2020

More Blogs Menu. Key 2020 Trends: Cloud Contact Centers. Add and enable support features to applications and relationship management software with efficient service. Ensure secure and real-time communication for your customers and their associated support data. . Monitor Your Customer Experience with Real-Time Dashboards.

Cloud contact 69

Cloud contact Contact Center Journey mapping Interactive Voice Response 69

Eptica

JULY 16, 2021

However, many businesses still have questions about the impact that moving their operations to the cloud would have. To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive.

Cloud contact 127

Cloud contact Best practices Marketing Management 127

NICE inContact

OCTOBER 9, 2019

CXone cloud contact center software would be pivotal in the company’s growth as it moved into France. Learn more about harnessing the power of CXone cloud contact. The post CXone Cloud Contact Center Software Helps Energy Company Soar appeared first on NICE inContact Blog.

Contact center software 54

Contact center software Cloud contact Contact Center APIs 54

Eptica

NOVEMBER 24, 2022

Author: Pauline Ashenden - Demand Generation Manager Increasingly contact centres are migrating to the cloud for the ability it gives them to deploy new technology, faster and with greater ease. Tags: Cloud Contact Centres Categories: Trends & Markets. Share this page on: Tweet.

Cloud contact 126

Cloud contact Best practices Banking Technology 126

Aspect

NOVEMBER 5, 2018

However, moving to the cloud can save you money since a cloud contact center is an OPEX cost there is no upfront CAPEX cost. Many contact centers carry additional seats at great expense to accommodate unexpected call volume. Learn more about how Aspect’s cloud contact center solution can work for your business.

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

Eptica

SEPTEMBER 2, 2022

Author: Pauline Ashenden - Demand Generation Manager With more and more contact centres seeing the benefits of moving to the cloud, companies are asking more detailed questions about the functionality and advantages that it provides. To help we’ve answered key questions that end-users ask in our latest blog.

Cloud contact 124

Cloud contact Best practices Chatbots Management 124

VocalCom

JULY 16, 2020

Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents. Tél : 01 55 30 71 00 / 80 99.

contact center solutions 62

contact center solutions Cloud contact Contact Center Coaching 62

Fonolo

JANUARY 12, 2021

This blog will give you a brief overview of all the virtual hold competitors. Five9 is another leading cloud-contact center platform, with a pretty good call-back feature. Talkdesk is the final cloud contact center technology we’re covering today. Genesys Virtual Hold Competitor. Genesys Virtual Queuing.

Automatic Callback 137

Automatic Callback Cloud contact Contact Center Interactive Voice Response 137

VocalCom

MAY 13, 2020

As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees. Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

CX Accelerator

JULY 22, 2019

Corey is very passionate about Workforce Optimization (WFO) / Workforce Engagement Management (WEM) and how people, process and technology are used in today's leading cloud contact center environments. Back To CX Accelerator Blog. NPS #VoC #ContactCenter.

Contact Center 182

Contact Center Analytics Interactive Voice Response First call resolution 182

CX Accelerator

JULY 22, 2019

Corey is very passionate about Workforce Optimization (WFO) / Workforce Engagement Management (WEM) and how people, process and technology are used in today's leading cloud contact center environments. Back To CX Accelerator Blog

Contact Center 174

Contact Center Analytics Interactive Voice Response First call resolution 174

NICE inContact

OCTOBER 3, 2019

CXone Cloud Contact Center Platform provided that change. After choosing NICE inContact from over 300 software vendors, the move to the CXone cloud contact center platform provided the flexibility and stability NeoNova needed—and much more besides.

Cloud contact 10

Cloud contact Contact Center Metrics Customer Experience 10

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Successful companies more likely to use cloud services and are more successful when they do. Using cloud contact center platforms drives more revenue (54.1% Doing so will transform your contact center from a cost-center into a revenue generator. AI, Teams UC and Video. . vs. 32.3%).

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Aspect

DECEMBER 1, 2020

In the 2019 report, Gartner praised our offering, stating customers should “Consider Aspect’s Via platform if you are looking to deploy feature-rich CCaaS capabilities, particularly in large and very large contact centers.” Developing the most advanced enterprise cloud contact center solution for the mobile workforce.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

Select VoiceCom Blog

JUNE 4, 2020

The good news is, cloud contact center technologies can make […]. The post Four Ways Cloud Contact Center Tech Is Making Businesses More Competitive appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Cloud contact 52

Cloud contact Contact Center Telemarketing outsourcing 52

Eptica

NOVEMBER 26, 2021

In our latest blog we outline six key areas that are important for success in outsourced customer service – from balancing resources and ensuring consistency of service, to meeting the specific requirements of individual clients. You might also be interested in these posts: The secrets to driving up First Contact Resolution rates.

outsourcing 121

outsourcing Customer Service Cloud contact Best practices 121

Callminer

DECEMBER 17, 2019

Cloud contact centers may be more reliable. “Cloud contact centers are 27% cheaper and experience 35% less downtime than their on-premise counterparts.” contact centers spend $12.4 Call Center Workforce Statistics. “U.S. billion annually verifying the caller is who they say they are.

Call Center 207

Call Center outsourcing Contact Center Finance 207

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? What Is a Cloud Contact Center? Your brand can provide this, too.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Aspect

OCTOBER 10, 2018

One of the main challenges that businesses face is keeping their contact center ahead of the competition and implementing the technologies that help them stay on top. A cloud contact center offers multiple benefits to businesses and their customers alike.

Cloud contact 98

Cloud contact Contact Center contact center solutions Analytics 98

NobelBiz

JULY 27, 2021

In our new ebook, we go through the benefits and drawbacks of each technology, the types of Cloud solutions, and all you need to know about the obstacles of cloud migration. The post NobelBiz Releases New E-book On-Premise vs. Cloud Contact Center Solution appeared first on NobelBiz®.

contact center solutions 52

contact center solutions Cloud contact Contact Center Technology 52

Eptica

OCTOBER 16, 2020

Our latest blog explores the trends that are driving remote working, with a focus on the four areas that organisations need to focus on – innovation, monitoring and management, performance and security – if they are to successfully embrace remote working for the long-term. How can they plan for remote working 2.0?

Best practices 113

Best practices Cloud contact Marketing Management 113

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Blog #3 Seeing is Believing! I n our previous blogs in this series, we explored how Microsoft Teams, when integrated into the Contact Center, helps provide a better experience for the end-customer and how it helps enhance agent productivity. .

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Hodusoft

MAY 24, 2022

This shows how cloud contact center software is gaining in popularity every passing day. Cloud-based call center software is an excellent way to handle inbound and outbound calls and some form of email support. What are cloud-based contact centers? It is also known as a virtual call center or hosted call center.

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Aspect

APRIL 6, 2020

A cloud contact center, a solid business continuity plan, frequent scenario testing and a cloud contact enter, LSA was agile enough to get a remote plan in place with no interruptions to their customers. The post Webinar: Lessons Learned in Rapid Migration to Remote Based Work appeared first on Aspect Blogs.

Cloud contact 87

Cloud contact Call flow Best practices Contact Center 87

Aspect

AUGUST 27, 2020

Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough.

Cloud contact 83

Cloud contact Contact center software contact center solutions Enterprise 83

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Aspect

MARCH 4, 2020

Our call center solutions can be deployed on-premises, hosted, or as a cloud contact center , offering your organization the flexibility to deploy applications within the environment that best suits your needs. Learn more about our contact center solutions and deployment options here.

Cloud contact 96

Cloud contact Contact Center contact center solutions call center solutions 96

Mindtouch

MAY 19, 2020

After all, social distancing in the contact center is difficult to achieve. For hordes of tech laggards everywhere, this resulted in a hasty move to cloud contact center software—a move that they had put off for so long that if finally just turned around and sneezed on them. Things have not gone quite according to plan.

Technology 118

Technology Self service Chatbots Contact Center 118

Talkdesk

APRIL 1, 2020

In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. With a modern cloud contact center solution like Talkdesk ®, agent capacity is uncapped.

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105