Blog Complaint resolution Customer emotions 
Beyond Philosophy
AUGUST 3, 2016
consumers switched providers because of a poor experience, and 80% of these switches could have been avoided through better complaint resolution. I recently wrote about my ISP, Bright House (part of the Time Warner communications companies, or rather Charter ) because of insufficient problem resolution.
Beyond Philosophy
JULY 5, 2015
Customer Focus. Recognizing the information needs of their customers, they invest in altruistic content creation (over advertising); and they communicate proactively and in as personalized a manner as possible. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles.
Expert insights. Personalized for you.
271 
Let's personalize your content