Blog Contact center software Customer emotions 
Hodusoft
DECEMBER 26, 2024
At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. If you are an owner of a BPO or a professional in the booming sector, this blog post is just for you. Read on and thank us later!
Hodusoft
DECEMBER 11, 2024
However, the good news is, in the age of Artificial Intelligence (AI), contemporary organizations can leverage a wide array of tools and technologies to enhance the success rate of their CX programs and provide excellent experience to their customers. So, without further ado let’s dive right into the blog post.
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VocalCom
FEBRUARY 5, 2018
Customers today want to feel respected, understood, and excited when they interact with your company. According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied.
Callminer
AUGUST 6, 2019
If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.
VocalCom
MAY 28, 2018
According to Customer Think, 63% of customers with positive feelings about a company will remain loyal, while 74% will go a step further and advocate for the brand. Here are five tips for addressing customers’ emotions to ensure quality experiences at every step of their journey.
VocalCom
MAY 29, 2017
An ongoing dialogue with your agents lets your brand monitor customer satisfaction levels and improve service continuously. Use different kinds of customer surveys. Well-timed customer feedback surveys are essential to understanding customer emotions. Analyze customer satisfaction metrics.
VocalCom
JULY 23, 2018
Designing great customer experiences begins with truly knowing your customers. While surveys reveal valuable insights about their needs, a global view of customer emotions and expectations across all channels is the real key to offering the services and products they want.
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