ProProfs Blog

DECEMBER 23, 2019

You might have a hard time believing, but the most effective solution is building a customer centric organization. . But what is customer centricity ? Maybe a couple of customer surveys. For decades, companies of all sizes across the globe have been working on their customer centric business strategy.

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Customer centricity Journey mapping Surveys Feedback 144

Beyond Philosophy

JANUARY 28, 2015

Save the wisecracks for your blog. Request feedback. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? Hiring Customer Ready Employees. Get in the game and show you are willing to pull your weight. Remember no one likes a smart arse!

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

OCTOBER 2, 2017

Blaming someone else is a sure sign of a company that is inwardly focused instead of looking at ways to be more customer centric. Emotional Signature is one of the building blocks of a customer-centric strategy that leads to better customer experiences and greater value for a company. Are You Competition Obsessed?

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Customer centricity Consulting Consulting Customer emotions 332

Beyond Philosophy

MARCH 3, 2015

It was the first few days after I had been promoted to the SVP, Customer Experience for British Telecom a number of years ago. It just shows the lack of Customer Centricity of the organization. If you enjoyed this post, you might be interested in the following blogs: 4 Actions to Exceed Customer Expectations.

Advertising 365

Advertising Customer centricity Marketing Customer Experience 365

Beyond Philosophy

JULY 13, 2016

Whilst they each have their unique challenges, their insight on Customer Experience shows us the common obstacles that all of us face when tackling such an important facet of our business. Econsultancy heard from the people working on the Customer Experience improvement efforts. Join us on Thursday, July 14 th , 2016, at 11 a.m.

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Customer Experience Airlines Banking Customer centricity 278

Beyond Philosophy

FEBRUARY 6, 2019

In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Recommendation #4: Get feedback from sources other than surveys.

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Customer Experience Journey mapping Customer centricity Surveys 385

TeleDirect

DECEMBER 25, 2024

For this reason, 24/7 call centers have emerged as a vital component for businesses aiming to exceed customer expectations and stay competitive. This blog explores how 24/7 call centers can transform your customer experience, their benefits, and how to implement them effectively. What Is a 24/7 Call Center?

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Call Center Customer Experience Technical Support First call resolution 127

360Connext

MARCH 28, 2018

As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback is BIG feedback! In fact, he said I must have spoken to the wrong customers!

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Feedback Customer centricity Consulting Consulting 132

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. Why You Need to Know How to Build a Customer-Centric Roadmap.

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Customer centricity SaaS Upselling Metrics 104

ProProfs Blog

OCTOBER 30, 2021

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you. What is Customer Feedback?

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Feedback Surveys Customer centricity Metrics 143

Beyond Philosophy

DECEMBER 23, 2015

Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.

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Chief Customer Officer Enterprise Customer centricity Consulting 250

Beyond Philosophy

OCTOBER 29, 2015

The new fit descriptions are designed to help Customers know which fit is appropriate for what activity. The new wall is in response to Customer Feedback that they were confused about how the pants should fit and sometimes bought them too big. When It Comes to Customer Experience, You Have to Keep Rolling the Dice.

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Customer Experience Brand ambassadors Consulting Consulting 386

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

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Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

AUGUST 29, 2017

Nick Francis Shares How to Create a Customer-Centric Company. How would you like to increase customer loyalty? Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service support world. You not only need to get customer feedback, you need to do something with it.

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Customer centricity Advertising Feedback Customer Service 94

Beyond Philosophy

NOVEMBER 28, 2016

There are lots of articles and studies around stating things like “Highly engaged customers are loyal customers”. There’s little doubt that engaged customers can, and do, help shape the brand. They can also provide useful feedback and build brand-based communities. 10 BIG Ideas for Customer-Centric Success.

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Employee engagement Consulting Consulting Enterprise 364

Beyond Philosophy

JUNE 9, 2015

Ryanair has a natural tendency to be internally focused–with a culture so off Customer centricity I call it Customer animosity. Cute slogans for PR and minor changes to annoying, internally focused fees do not make a great Customer Experience. The Customer Flight Experience.

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Airlines B2C Surveys B2B 344

Beyond Philosophy

OCTOBER 11, 2019

Laverty persisted as he saw that Customer Experience would be the differentiator in the marketplace. He asked, “How is this going to impact our customers?” It was part of his strategy to enforce the customer-centric mindset at the company and help the team get used to identifying as the customer and seeing it from their vantage point.

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Customer Experience Employee engagement Journey mapping Customer centricity 316

GetFeedback

NOVEMBER 20, 2019

These days, businesses are investing more in perfecting the customer experience. . We are in a customer-centric economy, where customer opinion is held at the highest standard of value. That’s why collecting customer feedback is more important than ever. . billion people, many are your customers. .

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Feedback Chatbots Surveys Customer centricity 113

Nicereply

FEBRUARY 28, 2022

Negative feedback is a natural part of dealing with customers. Regardless of how well trained your team is, how customer-centric your processes are , or how much you want to delight your customers, negative feedback is bound to arise. Forward bad customer satisfaction ratings to agents for them to review.

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Feedback Construction Customer centricity Personalization 105

TeleDirect

MARCH 9, 2025

By implementing proven strategies to reduce call center wait times, businesses can create a faster, more seamless experience for customers while improving overall call center efficiency. Why Reducing Wait Times is Critical for Customer Satisfaction 1. Offer tailored solutions based on customer history and preferences.

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Wait times Call Center Abandon rate First call resolution 79

TeleDirect

MARCH 13, 2025

Call centers serve as the frontline of customer interactions, making proper training essential to handling inquiries, resolving issues, and delivering a seamless experience. Implement Role-Playing Exercises Simulate real-life customer interactions to help agents practice responses. Looking to enhance your call center training program?

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Best practices Call Center Customer Service Average Handle Time 62

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

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Customer Service Complaint resolution Agent burnout Customer Support 97

Beyond Philosophy

NOVEMBER 11, 2021

The culture of an organization shows how customer-centric they are. If you choose not to “read between the lines,” your customers surely will. However, customer complaints are good because they tell you where you’re going wrong, like free market research. They occur on Social Media.

Consulting 383

Consulting Consulting Call Center Metrics 383

Nicereply

NOVEMBER 3, 2022

What does being customer-centric really mean today? Find out here and learn what are the essentials of a healthy customer-centric culture. The concept of customer-centricity and customer-centric culture has been around for nearly 20 years now. What does being customer-centric really mean today?

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Customer centricity Feedback Surveys Customer Support 64

Beyond Philosophy

DECEMBER 8, 2015

In my first book, Building Great Customer Experiences , it was the seven philosophies; the next one I used our Naïve to Natural model for establishing Customer Centricity of organizations, and so on. 3: Get lots of input and feedback along the way. Discovering What Customers Don’t Know Themselves.

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Customer centricity Consulting Consulting Feedback 244

Beyond Philosophy

MAY 11, 2023

But, regardless of labeling, customer engagement is essential, and if a new name makes it more attractive to organizations, so be it. One thing I would change about these definitions is to make them more customer-centric. I would tell organizations to anticipate ways to help customers engage more with their experiences.

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Marketing Customer centricity Feedback Customer Experience 393

Win the Customer

DECEMBER 23, 2024

The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. Ensure that AI is used to enhance customer interactions, not hinder them.

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Personalization Customer Service Telecommunications Chatbots 59

Beyond Philosophy

OCTOBER 24, 2014

He maintains that his focus on taking care of Customers, listening to their feedback on the experience, and fixing problems when they arise ensures that they continue to get the same rankings by their Customers that they do now. If you enjoyed this post, you might be interested in the following blogs: How Emotions Generate $$$.

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Customer emotions Employee engagement Customer centricity Customer retention 186

Lumoa

FEBRUARY 7, 2023

Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. Customers don’t always take the time to express their feelings. Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources.

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Customer centricity Feedback Surveys Metrics 158

CSM Magazine

OCTOBER 21, 2024

In today’s fast-paced digital world, providing an exceptional customer experience is crucial for any business, especially in industries like software development. A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty.

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Customer Experience Customer centricity Feedback Surveys 52

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Long-term actions are based on the analytics results of customer feedback.

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Customer Experience B2C Journey mapping B2B 167

Blueship Call Center

DECEMBER 24, 2024

For example, AI-based chatbots are used for customers to answer simple queries while the more complex issues can be dealt with by human agents. Customer-centric Solutions for Enhanced Brand Loyalty The implications of inbound call center services are trust and good times with customers, therefore loyalty.

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Call Center Customer Service outsourcing call center professionals 75

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ProProfs Blog

MARCH 1, 2019

Check out her insights into customer support. How to create a customer-centric business? When a business is customer-centric, it implies the customer is at the heart of everything the company does. Decisions are made with the customer’s best interests in mind. How will this impact the customer?

Customer Experience 147

Customer Experience Journey mapping Customer centricity Multichannel 147

aircall

MARCH 16, 2022

Which is why we’re diving into how you can optimize your support tech stack for great customer-focused outcomes. . What Being Customer-Centric Looks Like for Support Teams. A way to gather and share positive feedback from customers . Effective ways to deal with unsatisfied customers .

Customer centricity 71

Customer centricity Finance Interactive Voice Response Coaching 71

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Support tickets. Feature requests.

Feedback 88

Feedback Marketing Surveys Advertising 88

PeopleMetrics

FEBRUARY 14, 2025

A VoC partner brings: A strategic lens: AI can tell you what customers are saying, but it cant determine how to act on that insight. A good VoC partner can tell a story based on customer feedback and helps set priorities. So, do you need a tool or a true VoC partner? Lets break it down.

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Surveys Customer centricity Wait times CRM 62