Tips & strategies for improving customer experience
Callminer
MARCH 3, 2021
Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience.
How 24/7 Call Centers Improve Your Customer Experience
TeleDirect
DECEMBER 25, 2024
How 24/7 Call Centers Improve Your Customer Experience In todays global and always-connected marketplace, customer expectations have evolved dramatically. Businesses are no longer judged solely on the quality of their products or services but on the customer experience (CX) they provide. These include: 1.
Call Center 
127
127 Join 34,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Understanding and driving omnichannel customer experience
Callminer
JUNE 2, 2021
Deepening the connection between your customers and your brand should be your top priority when implementing an omnichannel customer experience strategy. Our latest blog explores how to do that.
Three trends impacting the insurance customer experience
Callminer
OCTOBER 10, 2023
From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.
Re-Imagining Your Customer Experience in a Time of Change
Beyond Philosophy
JULY 2, 2020
There are three different groups of organizations regarding opening up again after the pandemic: Organizations that are reacting to things: This group is changing the Customer Experience to respond to the crisis, but believe the present environment we are experiencing is temporary. So, their reactions put in place are also temporary.
4 ways to create a better customer experience
Callminer
MAY 18, 2022
Read this blog to learn a few ways to start improving your customer experience today. Delivering great CX might not be the simplest thing to do, but it is well worth the effort.
Employee Happiness is the Key to an Excellent Customer Experience
Beyond Philosophy
JUNE 13, 2019
So how do you get happy employees and how does it affect Customer Experience? You must design an Employee Experience that enables the Customer Experience you want to deliver. We discussed the importance of creating a complementary Employee Experience along with your Customer Experience in a recent podcast.
Zero Cost! How to Use Behavioral Science to Improve Your Customer Experience
Beyond Philosophy
MAY 7, 2021
I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. Remember things about returning customers. Define the desired memory you want customers to have for your experience.
Buyer's guide: Top customer experience software
Callminer
OCTOBER 29, 2023
Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to consider when selecting the best CX software.
Customer Experience: 5 Startling Predictions for 2020
Beyond Philosophy
DECEMBER 31, 2019
With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Customer Experience has matured. Ideas also get trendy.
The One Thing to Improve Your Customer Experience in 2021
Beyond Philosophy
JANUARY 29, 2021
Many organizations want a silver-bullet solution for Customer Experience , one quick thing they can do that will fix everything. However, there isn’t one for Customer Experience. It takes constant attention and small, deliberate changes to improve Customer Experience.
Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?
Beyond Philosophy
JULY 13, 2021
Sometimes your Customer Experience requires you to outsource a portion of it to a third party. Maybe it’s an installer or a tow truck service, or even an entire call center, but whatever or whoever it is, this part of the experience is not under your control. Today, we will examine whether this is a good idea or not.
outsourcing 418
418 
5 Rules for Managing Your Customer Experience in Business-to-Business
Beyond Philosophy
MAY 28, 2021
However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Rule # 5: Focus on the art of the possible.
Why Your Measurement is Killing Your Customer Experience And What to Do About it
Beyond Philosophy
FEBRUARY 10, 2022
One of the contributing factors to these disappointing results is an overwhelming amount of data surrounding Customer Experiences—and it’s resulting in analysis paralysis instead of providing excellent customer strategy insights. Try my podcast, The Intuitive Customer instead. Subscribe today right here.
In The News: 3 Stories That Give Insight to Improving Your Customer Experience
Beyond Philosophy
JUNE 25, 2021
They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. However, this issue isn’t the only one facing society coming out of the pandemic.
How AI is transforming customer experience
Callminer
APRIL 22, 2025
AI has long been transforming how companies engage with their customers. Read this blog for 25 AI customer experience examples and the benefits.
A Look Back at the Top Articles and Podcasts of 2024
ShepHyken
JANUARY 7, 2025
Top Five Shepard Letter Blogs My weekly blog is available on the website and is also emailed to subscribers. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. Each week, I release a video based on one of my blogs. Find ways to be simple!
Customer Service 208
208 
25 tips for selecting the best customer experience solution
Callminer
FEBRUARY 25, 2024
Read this blog to learn why CX is important and what to look for when selecting a CX solution. Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available.
24 practical & effective ways to improve customer experience
Callminer
DECEMBER 29, 2024
Great customer experience is crucial for customer loyalty, retention, and overall business growth. This blog offers practical and effective ways to improve CX today. Read more.
Using AI to improve customer experience
Callminer
NOVEMBER 25, 2024
One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this blog to learn how AI is improving CX.
How technology is transforming customer experience automation
Callminer
AUGUST 12, 2024
Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn how automation plays an important role in CX.
Technology 182
182 
Property Management Support with TeleDirect: Elevate Your Customer Experience
TeleDirect
JANUARY 4, 2025
Property Management Support with TeleDirect: Elevate Your Customer Experience In the fast-paced world of property management, providing exceptional customer support is crucial to staying competitive and ensuring tenant satisfaction.
Management 62
62 
How to choose the best customer experience (CX) software
Callminer
FEBRUARY 10, 2025
Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platform for your organization.
5 Top Customer Service Articles of the Week 6-28-2021
ShepHyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Well, that’s exactly what you might experience when you interact with the employees in Arlington, TX. Are You Using these Customer Experience Power Phrases?
Customer Service 382
382 
24/7 Call Center Solutions: Enhancing Customer Experience Around the Clock
TeleDirect
MARCH 14, 2025
24/7 Call Center Solutions: Enhancing Customer Experience Around the Clock 24/7 Call Center Solutions are essential for businesses aiming to provide seamless customer support, enhance customer satisfaction, and stay competitive in todays fast-paced marketplace. Increased customer retention and brand loyalty.
Which Is The Better Customer Experience in 2024? AI or People?
Beyond Philosophy
DECEMBER 7, 2023
Another thing Tom said was that people use employees now to help in the Customer Experience. However, I disagree; fewer people work in Customer Experience these days. Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team.
5 Top Customer Service Articles of the Week 7-5-2021
ShepHyken
JULY 5, 2021
Each week I read many customer service and customer experience articles from various resources. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. Here are my top five picks from last week.
Customer Service 394
394 
Beyond Data: The Complete Guide to Conversation Intelligence for Customer Experience Excellence
BlueOcean
MARCH 11, 2025
Or perhaps you can sense that your customers are looking for more when they come calling. Either way, conversation intelligence technology is in the spotlight as an attractive solution to driving a more powerful customer experience. But its not a simple one. This isn’t a contradiction; it’s valuable intelligence.
7 Questions That Reveal Whether Your Company is Committed to CX
Beyond Philosophy
DECEMBER 6, 2019
This answer became my second book, Revolutionize Your Customer Experience , which explores how the culture of a company reflects how customer-centric the organization is. Where does the customer get put on your agenda? Where you discuss customers on the agenda reflects whether the organization prioritizes them.
Why Customer Experience is the New Competitive Edge for Businesses
TeleDirect
DECEMBER 20, 2024
Why Customer Experience is the New Competitive Edge for Businesses In today’s hyper-competitive market, where consumers are bombarded with options at every turn, businesses face an undeniable truth: customer experience (CX) is no longer a mere differentiatorit is the competitive edge. What is Customer Experience?
The One Where There is No One Ideal Customer
CCNG
JUNE 29, 2022
On a recent episode of CX Passport, Elaine Lee, Managing Director of ReynoldsBusbyLee and I discussed how it takes a real understanding of a real customer to know how to deliver the right customer experience. Agents matter and businesses that understand that will reap the financial rewards.
CCNG 369
369 
How Applying Key Sports Principles Can Boost Your Customers’ Experience
Beyond Philosophy
JANUARY 25, 2024
Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Justin shared how sports can teach us a lot about how to improve your Customer Experience.
If You Want Customers to Say Yes, Try THIS
Beyond Philosophy
JANUARY 20, 2020
In our global Customer Experience consultancy, we have encountered clients that use escalating commitment as a sales technique. They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. It doesn’t work, and it leaves customers feeling dissatisfied. .
Advertising 447
447 
5 Steps to Transform Callers into Loyal Customers
TeleDirect
JANUARY 20, 2025
In this blog, well explore actionable steps to transform even the most challenging calls into moments that strengthen customer relationships and enhance your brands reputation. Why Every Call Is an Opportunity Every customer call is a chance to: Build Trust: Resolve concerns with empathy and efficiency.
Call Center 127
127 
5 Top Customer Service Articles For the Week of January 18, 2021
ShepHyken
JANUARY 18, 2021
Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond.
Customer Service 341
341 
5 Signs Your Business Needs a Call Center
TeleDirect
JANUARY 7, 2025
If your team is overwhelmed, or if customers are expressing dissatisfaction, it may be time to consider implementing a call center. A professional call center can help streamline operations, enhance customer experience , and ensure your business stays competitive in todays fast-paced environment.
Call Center 126
126 
Top 5 Posts in December
Contact Center Pipeline
DECEMBER 30, 2022
Throughout December, our readers have focused on two big topics over on the blog: how to provide the best customer experience via an omnichannel approach and navigating the challenges of recruiting, training, and retaining the best agents.
Exploring AI Solutions for Enhanced Fintech Customer Experience at Money20/20
24-7 InTouch
OCTOBER 24, 2024
The focus is now on how it can be leveraged to deliver enhanced experiences. Aiming to create an exceptional customer experience (CX) and transforming the way fintech approaches its CX services, Money 20/20 is the perfect opportunity to stay ahead of the curve and gain business-critical insights from industry leaders.
How Risk Massively Impacts Customers’ Buying Decisions and What You Need to Do A Master Class: Unlocking The Psychology of Customer Experience
Beyond Philosophy
JULY 4, 2024
Another example of Overconfidence Bias is related to Customer Experience. Many organizations think they understand the whole area of Customer Experience because they have customers. This review sums it up: “The dynamic between the two hosts absolutely makes this podcast.
Harness the Amazing Power of Mental Models to Gain Customer Insights A Master Class: Unlocking The Psychology of Customer Experience
Beyond Philosophy
AUGUST 1, 2024
Listen to the podcast: On the podcast, we have been doing a Masterclass Series based on the principle that there is never one thing happening in a Customer Experience. Do you know the context in which your customer exists at the moment? The context some customers experience won’t affect their decision.
Discover How Uncovering Customers’ Hidden Motivations Leads to ROI Growth A Master Class: Unlocking The Psychology of Customer Experience
Beyond Philosophy
JULY 18, 2024
Listen to the podcast: I often say there is never one thing happening in a Customer Experience ; instead, there are multiple things at work. Therefore, one theory or concept will not explain your customers’ behavior; instead, you need the effects of several combined theories. Speak to Colin and find out more. Click here !
Top 5 Customer Service & CX Articles for Week of August 5, 2024
ShepHyken
AUGUST 4, 2024
Each week, I read many customer service and customer experience articles from various resources. How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it.
Airlines 216
216 
Empathy in Customer Service: A Key Differentiator for Top Call Centers in the US
TeleDirect
JANUARY 15, 2025
As more companies recognize the importance of creating meaningful customer interactions, empathy has become a cornerstone of exceptional service delivery. By the end, youll understand how fostering empathy can transform customer interactions and drive business success. Heres why its essential: 1.
Call Center 126
126 
Emerging Trends Revealed in Unique CX Research
Beyond Philosophy
MARCH 19, 2020
ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience. As I have mentioned before , Forrester and other research experts determined late last year that marketplaces were flat, and they see no improvement in Customer Experience. This change is significant.
Consulting 479
479 
Let's personalize your content