Callminer

OCTOBER 10, 2023

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.

Customer Experience 344

Customer Experience 344

Beyond Philosophy

JULY 2, 2020

There are three different groups of organizations regarding opening up again after the pandemic: Organizations that are reacting to things: This group is changing the Customer Experience to respond to the crisis, but believe the present environment we are experiencing is temporary. So, their reactions put in place are also temporary.

Customer Experience 488

Customer Experience Airlines Journey mapping Consulting 488

Beyond Philosophy

SEPTEMBER 11, 2019

We need to consider these traits when designing a Customer Experience to create most value. There are, then, five behavioral economics practices that are essential if you want to improve your customer experience. Embrace Your Customers’ Irrational Nature. Understand and Predict Customer Habits.

Customer Experience 371

Customer Experience Consulting Consulting Sales 371

Callminer

MAY 18, 2022

Read this blog to learn a few ways to start improving your customer experience today. Delivering great CX might not be the simplest thing to do, but it is well worth the effort.

Customer Experience 345

Customer Experience 345

Beyond Philosophy

JUNE 13, 2019

So how do you get happy employees and how does it affect Customer Experience? You must design an Employee Experience that enables the Customer Experience you want to deliver. We discussed the importance of creating a complementary Employee Experience along with your Customer Experience in a recent podcast.

Customer Experience 413

Customer Experience Consulting Consulting Employee engagement 413

Beyond Philosophy

MAY 7, 2021

I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. Remember things about returning customers. Define the desired memory you want customers to have for your experience.

Customer Experience 444

Customer Experience Wait times Consulting Consulting 444

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

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Customer Experience Banking Transportation Entertainment 405

Beyond Philosophy

DECEMBER 6, 2018

I decided that for people working in Customer Experience, we needed a way to stay on message, too. So, I am going to share with you some vital statistics about Customer Experience and how they deliver ROI because let’s face it, it’s about the ROI, Stupid. 8 Key Stats That Show You Customer Experience Delivers ROI.

Customer Experience 410

Customer Experience Benchmark Customer retention Personalization 410

Callminer

OCTOBER 29, 2023

Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to consider when selecting the best CX software.

Customer Experience 304

Customer Experience 304

Beyond Philosophy

DECEMBER 31, 2019

With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Customer Experience has matured. Ideas also get trendy.

Customer Experience 382

Customer Experience Consulting Consulting Chatbots 382

Beyond Philosophy

NOVEMBER 29, 2018

However, the experiences are entirely different and have different Customer Experiences. Moreover, I have different expectations from these experiences. We discussed the digital transformation and its effect on Customer Experience in our recent podcast. I suspect many of you do, too.

Customer Experience 419

Customer Experience Benchmark Advertising Personalization 419

Beyond Philosophy

JANUARY 8, 2021

However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. Now, we can decide what parts of the change we want to keep to respond to what customers want now. When we can return to a pre-pandemic way of life, what happens with your Customer Experience?

Customer Experience 448

Customer Experience Consulting Consulting Personalization 448

Beyond Philosophy

JANUARY 29, 2021

Many organizations want a silver-bullet solution for Customer Experience , one quick thing they can do that will fix everything. However, there isn’t one for Customer Experience. It takes constant attention and small, deliberate changes to improve Customer Experience.

Customer Experience 397

Customer Experience Journey mapping Engineering Feedback 397

Callminer

DECEMBER 7, 2020

Read this blog to learn what can go wrong with self-service systems and how these issues can hinder the customer experience.

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Self service Customer Experience 345

Beyond Philosophy

JULY 13, 2021

Sometimes your Customer Experience requires you to outsource a portion of it to a third party. Maybe it’s an installer or a tow truck service, or even an entire call center, but whatever or whoever it is, this part of the experience is not under your control. Today, we will examine whether this is a good idea or not.

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outsourcing Customer Experience Journey mapping Call Center 418

Beyond Philosophy

MAY 28, 2021

However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Rule # 5: Focus on the art of the possible.

Customer Experience 387

Customer Experience Management B2B Customer emotions 387

Beyond Philosophy

FEBRUARY 10, 2022

One of the contributing factors to these disappointing results is an overwhelming amount of data surrounding Customer Experiences—and it’s resulting in analysis paralysis instead of providing excellent customer strategy insights. Try my podcast, The Intuitive Customer instead. Subscribe today right here.

Customer Experience 416

Customer Experience Consulting Consulting Metrics 416

Beyond Philosophy

AUGUST 14, 2019

I have been talking about frictionless experiences and how vital it is to have a smooth Customer Experience. However, some of my reading lately has exposed some nuances about the friction in an experience that we haven’t addressed. You want your experience to be friction-less or easy.

Customer Experience 331

Customer Experience Benchmark Education Consulting 331

Beyond Philosophy

AUGUST 30, 2019

The Secret of Creating an Effective Customer Experience (CX) Strategy. What is the experience you are trying to deliver to your customers? If you would like to find out more in your organization’s marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.

Customer Experience 351

Customer Experience Finance Consulting Consulting 351

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. However, this issue isn’t the only one facing society coming out of the pandemic.

Customer Experience 383

Customer Experience Airlines Consulting Consulting 383

Callminer

FEBRUARY 25, 2024

Read this blog to learn why CX is important and what to look for when selecting a CX solution. Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available.

Customer Experience 265

Customer Experience 265

Callminer

DECEMBER 29, 2024

Great customer experience is crucial for customer loyalty, retention, and overall business growth. This blog offers practical and effective ways to improve CX today. Read more.

Customer Experience 182

Customer Experience 182

Beyond Philosophy

OCTOBER 28, 2021

Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . Maybe it is.

Customer Experience 243

Customer Experience Morale Consulting Consulting 243

Beyond Philosophy

AUGUST 19, 2021

So, the entire episode is general advice on how to implement these ideas to your Customer Experience on the cheap. First, we chose a principle, explain how it works, and then apply it to experiences. The Massive Importance of Memory in a Customer Experience. Memory is massively crucial for Customer Experiences.

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

Callminer

NOVEMBER 25, 2024

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this blog to learn how AI is improving CX.

Customer Experience 182

Customer Experience Customer Service 182

TeleDirect

DECEMBER 25, 2024

How 24/7 Call Centers Improve Your Customer Experience In todays global and always-connected marketplace, customer expectations have evolved dramatically. Businesses are no longer judged solely on the quality of their products or services but on the customer experience (CX) they provide. These include: 1.

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Call Center Customer Experience Technical Support Healthcare 127

Callminer

FEBRUARY 8, 2024

Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and CX. Read more in our blog.

Customer Experience 182

Customer Experience 182

Callminer

AUGUST 12, 2024

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn how automation plays an important role in CX.

Technology 182

Technology Customer Experience 182

Beyond Philosophy

JUNE 13, 2024

Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., Unfortunately, many customer experience managers focus only one thing at a time, ignoring all the rest. First, there is the Affect Heuristic.

Customer Experience 293

Customer Experience Customer emotions Management Accountability 293

Callminer

DECEMBER 27, 2023

Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make better decisions about products and improve CX.

Customer Experience 182

Customer Experience 182

Callminer

NOVEMBER 23, 2023

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-moment suggestions to improve an interaction.

Customer Experience 182

Customer Experience Customer Service 182

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Well, that’s exactly what you might experience when you interact with the employees in Arlington, TX. Are You Using these Customer Experience Power Phrases?

Customer Service 382

Customer Service Government Customer Experience Marketing 382

Beyond Philosophy

DECEMBER 7, 2023

Another thing Tom said was that people use employees now to help in the Customer Experience. However, I disagree; fewer people work in Customer Experience these days. Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team.

Customer Experience 221

Customer Experience Chatbots Customer centricity Education 221

Beyond Philosophy

SEPTEMBER 8, 2022

Patterson and her team spoke with the customer service teams, customers, and sales teams. They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy.

Customer Experience 243

Customer Experience Consulting Consulting Customer retention 243

Beyond Philosophy

JANUARY 25, 2024

Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Justin shared how sports can teach us a lot about how to improve your Customer Experience.

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. Here are my top five picks from last week.

Customer Service 394

Customer Service Consulting Consulting Surveys 394

Beyond Philosophy

MARCH 31, 2022

Stephanie wrote to us to ask about what to do about a price increase regarding their Customer Experience. Before we dive into how you can maintain and improve your Customer Experience even during a price increase, it is essential to appreciate the role of inflation in the broader economy. Subscribe today right here.

Customer Experience 221

Customer Experience Real estate Customer centricity Call Center 221