Wowdesk Blog

FEBRUARY 4, 2025

Research shows that 86% of buyers are willing to pay more for a great customer experience, and companies that prioritize customer support software see up to 60% higher profits. With the rapid digital transformation, businesses must adopt the best customer support software to enhance efficiency and satisfaction.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

TeleDirect

JANUARY 7, 2025

In this blog, we will explore the unique features, benefits, and real-world applications of secure 24/7 call center services and explain why they are essential for modern businesses. Whether its a technical glitch, a healthcare crisis, or a travel disruption, having round-the-clock support ensures that your customers are never left stranded.

Call Center 125

Call Center Abandon rate Average Handle Time Healthcare 125

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ProProfs Blog

FEBRUARY 22, 2019

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. Simple formula: Customer Retention = Engagement + Investment.

Customer retention 123

Customer retention Airlines B2B CRM 123

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

ProProfs Blog

APRIL 12, 2019

A loyal customer base is the cornerstone for any successful business. More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. You can refer our blog on how to calculate NPS.

SaaS 120

SaaS Customer retention Surveys Morale 120

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.

Customer Service 235

Customer Service Customer retention Customer centricity Education 235

ProProfs Blog

JUNE 21, 2019

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention. Source: Intuit.

Customer retention 95

Customer retention Sales Marketing Scripts 95

ProProfs Blog

APRIL 25, 2019

Well, one answer to that question is to make more sales, and no doubt that is important, another answer to that is customer retention. And what exactly is customer retention? No points for guessing, retain customers. Offer Customers Testimonials and Use Cases During the Sales Process.

Customer retention 99

Customer retention Gamification Surveys Feedback 99

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters. My Customer Retention ?

Customer retention 110

Customer retention Analytics Airlines SaaS 110

Wowdesk Blog

JANUARY 31, 2025

Whether a startup or an enterprise, investing in a helpdesk system optimizes operations and enhances customer loyalty. In this article, well explore why businesses must adopt a helpdesk ticketing system for seamless support. Overview of Customer Support Challenges Managing customer support without a dedicated system can be chaotic.

Customer Support 52

Customer Support Multi-channel support Analytics Chatbots 52

ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit.

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

TeleDirect

MARCH 15, 2025

In this blog, we will explore the advantages of US-based call center services , how they improve customer satisfaction and brand reputation, and why businesses should invest in domestic customer support for superior service delivery. A US-based call center ensures: More authentic and engaging customer interactions.

Call Center 62

Call Center First call resolution Healthcare Telemarketing 62

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention? Take demographic data about customers into account. The renewal process has bugs.

Customer retention 94

Customer retention Sales Marketing Big data 94

ShepHyken

MARCH 13, 2020

higher customer retention, 1.9x higher customer satisfaction rates” – Forrester. The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Help Desk Ticketing System – 5 Ways it Revolutionizes Customer Support: 1.

Customer Support 271

Customer Support Customer retention Customer Experience Management 271

TeleDirect

MARCH 15, 2025

Call Center Service for Your Business: Inbound vs Outbound Call Center Service for Your Business: Inbound vs Outbound plays a critical role in optimizing customer support and business growth. Understanding the difference between inbound and outbound call centers helps businesses create efficient customer engagement strategies.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Customer Support 112

Customer Support Customer advocacy Construction Enterprise 112

UJET

JULY 7, 2020

The days of on-premises support systems and locally-based customer support agents is over. Cloud-based customer service platforms have significantly helped companies rapidly transition their workforce without compromising the reliability to serve their customers. Real-time Customer Support Management.

Customer Support 106

Customer Support contact center workforce Quality management Contact Center 106

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Hodusoft

JANUARY 17, 2025

Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing “Dear customer, please hold. ” We all have heard this pre-recorded audio message at some point in our lives when we call a customer support number. Your call is important to us.”

Wait times 52

Wait times Interactive Voice Response Customer Support Call flow 52

TeleDirect

MARCH 14, 2025

A lack of proper time zone management can lead to delays, missed opportunities, and customer dissatisfaction. In this blog, we will explore five effective strategies to enhance customer engagement across different time zones , ensuring smooth operations, increased satisfaction, and higher customer retention rates.

Multi-channel support 62

Multi-channel support Call Center outsourcing Best practices 62

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. This is the first step in customer retention.

B2B 81

B2B Customer Support SaaS Strategic Value 81

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Demonstrations.

Customer retention 90

Customer retention Journey mapping SaaS Benchmark 90

ChurnZero

JULY 7, 2020

This is a guest blog post by LiveAgent. . Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more likely it is to succeed. The Difference Between Customer Support and Customer Success Teams.

Customer Support 90

Customer Support Education Customer retention Feedback 90

TeleDirect

MARCH 20, 2025

With customers increasingly expecting fast, efficient, and personalized support, call centers must adopt best practices and innovative strategies to meet these demands. Benefits of Multi-Channel Support: Increases customer satisfaction by offering more choices. Conduct quality assurance (QA) assessments regularly.

Call Center 62

Call Center Multi-channel support Customer Service First call resolution 62

Comm100

FEBRUARY 6, 2023

Personalizing the customer experience Customers’ expectations have seen significant changes over the last few years, and going into 2023; their demands are more clear than ever. They expect relevant and customized CX from their financial institutions. First, customers want it.

Customer Experience 97

Customer Experience Brand ambassadors Self service Chatbots 97

Beyond Philosophy

DECEMBER 23, 2015

For many companies, the brand-appropriate customer experience spans across multiple channels and touchpoints, and it can involve internal groups such as IT, sales, marketing, operations, customer support, new product or service development, and product management.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

TeleDirect

MARCH 14, 2025

24/7 Call Center Solutions: Enhancing Customer Experience Around the Clock 24/7 Call Center Solutions are essential for businesses aiming to provide seamless customer support, enhance customer satisfaction, and stay competitive in todays fast-paced marketplace. Better brand reputation through always-available support.

call center solutions 62

call center solutions Call Center Multi-channel support Abandon rate 62

ShepHyken

MARCH 13, 2020

higher customer retention, 1.9x higher customer satisfaction rates” – Forrester. The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Help Desk Ticketing System – 5 Ways it Revolutionizes Customer Support: 1.

Customer Support 198

Customer Support Customer retention Customer Experience Management 198

OctopusTech

JULY 17, 2023

Customer retention email plays a major role for the growth of any company. But what about your existing customers who keep purchasing your products? This is where customer retention email comes in as with this a company can use different email strategies to make them buy the goods again from a brand.

Customer retention 62

Customer retention Surveys Feedback Marketing 62

TeleDirect

MARCH 20, 2025

Excellent service leads to: Increased customer satisfaction and loyalty Higher first-call resolution (FCR) rates Reduced call handling times Improved brand reputation and customer retention 18 Tips for Exceptional Call Center Customer Service 1.

Call Center 62

Call Center Abandon rate Customer Service First call resolution 62

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. As we saw in yesterday’s webinar, both enhancing the Customer Experience (CX) and understanding the Voice of the Customer (VoC) are inextricably linked… for the better. Get your copy: Forrester Customer Service Mega-Trends Report.

Self service 79

Self service Contact Center Benchmark Chatbots 79

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. These active interactions with customers every day boosts positive user experiences, improves customer retention rate, and strengthen bond and loyalty with them.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

TeleDirect

MARCH 14, 2025

A well-structured call center operation ensures seamless communication, efficient problem resolution, and customer satisfaction. By implementing best practices, businesses can improve their first-call resolution (FCR), reduce wait times, and enhance overall customer engagement. Q3: Why is agent training important in call centers?

Best practices 62

Best practices Call Center Multi-channel support First call resolution 62

ProProfs Blog

JANUARY 9, 2020

Faulty Customer Support System: Having an incapable or faulty customer support system is one of the biggest reasons for customer churn. So, if you want to reduce customer attrition, we suggest opting for some smart and modern customer help desk solutions such as ProProfs Help Desk. .

Customer retention 130

Customer retention Customer Support Marketing Education 130

Blueship Call Center

DECEMBER 19, 2024

In retail, order inquiries, returns, and complaints against customers become the back office of outsourced call centers, thus setting up customer retention and satisfaction. Financial institutions often outsource call center services for 24/7 support in fraud detection, account inquiries, and loan processing.

outsourcing 74

outsourcing Call Center Healthcare Education 74

TeleDirect

JANUARY 13, 2025

Whether you’re aiming to improve customer service, boost sales, or enhance brand reputation, knowing the role of each can help you choose the right American call center for your business. Order Management: Customers call to place, track, or modify orders, especially in e-commerce and retail industries.

Telemarketing 62

Telemarketing Call Center CRM Healthcare 62