Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. Customer Service Acronyms You Need to Know. So, what can companies do to improve customer service?

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Callminer

JULY 20, 2022

Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti.

Customer Service 339

Customer Service 339

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. by Tracey Ruff.

Customer Service 334

Customer Service B2B Journey mapping Chatbots 334

ShepHyken

JANUARY 7, 2025

Top Five Shepard Letter Blogs My weekly blog is available on the website and is also emailed to subscribers. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. Customer Service Week 2024 : This special week is celebrated the first full week of October.

Customer Service 201

Customer Service Customer Experience Personalization 201

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Here are my top five picks from last week.

Customer Service 279

Customer Service Entertainment Customer Experience Marketing 279

Steve DiGioia

MAY 2, 2022

So, what can pro wrestling teach us about customer service? The Keys to Great Customer Service. We are all well aware that great customer service can only be achieved by: Anticipating the customer’s needs. Focusing on the customer’s safety. Focusing on the customer’s safety. It’s an art.

Customer Service 252

Customer Service Entertainment Morale Scripts 252

ShepHyken

AUGUST 23, 2021

Each week I read many customer service and customer experience articles from various resources. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak. Just kidding!

Customer Service 49

Customer Service CRM Marketing Customer Experience 49

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Sixty-four percent of U.S.

Customer Service 272

Customer Service Customer retention Contact Center Upselling 272

Callminer

MARCH 30, 2025

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs to provide exceptional customer service.

Customer Service 182

Customer Service 182

Myra Golden Media

OCTOBER 14, 2020

The De-escalation Technique Executives, Politicians, and Customer Service Leads Use to Stay In Control! (It When you use these steps in your next challenging conversation with a customer, you’ll be more assertive and in control of the interaction. It Worked on My Husband!)

Customer Service 290

Customer Service Customer Experience 290

TeleDirect

MARCH 20, 2025

How to Improve Call Center Customer Service How to Improve Call Center Customer Service is a critical consideration for businesses striving to enhance customer satisfaction and build brand loyalty. Prioritize VIP customers or repeat callers to reduce wait times. Use positive and reassuring language.

Call Center 62

Call Center Multi-channel support Customer Service First call resolution 62

ShepHyken

AUGUST 4, 2024

Each week, I read many customer service and customer experience articles from various resources. How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it.

Airlines 209

Airlines Customer Service Advertising Marketing 209

Blueship Call Center

DECEMBER 24, 2024

This is because customer service is the pulse of any successful business: brands and customers come into each other at the key point. Inbound call center services are the dynamic solution for enhancing customer interactions and ensuring they are satisfied.

Call Center 75

Call Center Customer Service outsourcing call center professionals 75

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!”

Customer Service 209

Customer Service Airlines Self service Customer Experience 209

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart.

Customer Service 40

Customer Service B2B Customer Experience Marketing 40

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TeleDirect

DECEMBER 24, 2024

Top 3 Trends Shaping Customer Service in 2025 Customer service is undergoing a revolutionary transformation as businesses adapt to evolving consumer expectations, technological advancements , and the competitive need for personalization. Q: How can small businesses implement proactive customer engagement?

Customer Service 62

Customer Service Analytics Airlines CRM 62

Win the Customer

DECEMBER 23, 2024

The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions.

Personalization 59

Personalization Customer Service Telecommunications Chatbots 59

Interaction Metrics

NOVEMBER 21, 2024

Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Are customers noticing the changes?

Customer Service 62

Customer Service Metrics Journey mapping CRM 62

TeleDirect

JANUARY 17, 2025

Customer Service Skills: How to Handle Difficult Calls from Customers When working at the top call centers in the US , handling difficult calls from customers effectively is one of the most critical skills an agent can master. Key Customer Service Skills for Handling Difficult Calls 1.

Customer Service 71

Customer Service Call Center Average Handle Time Customer emotions 71

CCNG

FEBRUARY 21, 2024

Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).

Technology 195

Technology Customer Service Virtual Agent Self service 195

TeleDirect

FEBRUARY 3, 2025

10 Tips for Delivering Exceptional Customer Service in Call Centers Providing high-quality customer service is the foundation of a successful call center. 10 Tips for Delivering Exceptional Customer Service in Call Centers will help agents improve interactions, boost customer satisfaction, and enhance brand loyalty.

Call Center 62

Call Center Customer Service First call resolution outsourcing 62

TeleDirect

MARCH 20, 2025

18 Call Center Tips for Delivering Exceptional Customer Service Delivering exceptional customer service is crucial for maintaining a strong brand reputation and ensuring customer loyalty. Prioritize Active Listening Active listening is crucial for understanding customer concerns.

Call Center 62

Call Center Abandon rate Customer Service First call resolution 62

TeleDirect

MARCH 13, 2025

Best Practices for Training Call Center Agents for Exceptional Customer Service Best Practices for Training Call Center Agents for Exceptional Customer Service play a crucial role in ensuring customer satisfaction, boosting efficiency, and maintaining a positive brand reputation.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

BlueOcean

DECEMBER 2, 2024

This blog post has consistently ranked as one of our most popular year after year. The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. How do metrics and standards play a role in exceptional customer service?

Customer Service 62

Customer Service industry standards Contact Center Average Handle Time 62

CSM Magazine

OCTOBER 24, 2024

Navigating through this financial maze requires not only professional guidance but also empathetic customer service that can ease the journey. In this blog post, we explore the crucial role of customer service in supporting clients during insolvency and how it can assist in making informed decisions.

Customer Service 52

Customer Service Government Consulting Consulting 52

ShepHyken

JUNE 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Support Is an Investment, Not an Expense by Dave Seaton (CMSWire) Traditionally, software companies view support as a necessary expense — a cost center they must bear to correct mistakes.

Customer Service 40

Customer Service Chatbots Customer Support Customer Experience 40

CSM Magazine

NOVEMBER 11, 2024

The demand for skilled customer service professionals has never been higher. For students looking to build a rewarding career, customer service management offers a compelling pathway. However, it also offers: Excellent Growth Potential: According to the U.S.

Customer Service 52

Customer Service Management Education Contact Center 52

AnswerConnect

DECEMBER 18, 2024

Explore key customer service stats and benchmarks for 2025. Enhance your service with insights on customer satisfaction, tech trends, and market growth. The post 35 Customer Service Industry Statistics & Benchmarks You Need to Know appeared first on AnswerConnect Blog.

Benchmark 52

Benchmark Customer Service Marketing Metrics 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

HelpCrunch

DECEMBER 12, 2024

Like it’s OK to answer with a simple ‘No’ even if [ ] The post Live Chat Etiquette: Top Tips For Unmatched Customer Service appeared first on The HelpCrunch blog. One might think that talking to a client online is a piece of cake and doesn’t require special behavior or adhering to chat etiquette.

Customer Service 127

Customer Service 127

Callminer

JANUARY 22, 2024

This blog answers six common AI questions to help you understand how it's used in the CallMiner platform. Despite all the buzz around AI, most business leaders still struggle to fully understand it.

Customer Service 182

Customer Service 182

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Service 166

Customer Service Gamification Customer retention Customer Experience 166

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

Customer Service 176

Customer Service Customer retention SaaS Best practices 176

TMP Direct

FEBRUARY 12, 2025

In recent years, chatbots have become an integral part of modern customer service, helping businesses streamline interactions and improve customer experience. In this blog, we will debunk these myths and uncover the true value that chatbots bring to the table.

Chatbots 52

Chatbots Customer Service Customer emotions Wait times 52

HelpCrunch

MARCH 11, 2025

Customer service standards have a huge influence on brand perception. Get it right, and you have a good shot at maintaining high levels of customer satisfaction and a sense of brand loyalty. Get it wrong, [ ] The post Hire Customer Service Representatives: A Definitive Guide appeared first on The HelpCrunch blog.

Customer Service 109

Customer Service 109

TeleDirect

FEBRUARY 7, 2025

Mastering Active Listening: The Key to Exceptional Customer Service in Call Centers Mastering Active Listening is a fundamental skill that sets apart the top call centers in the US from the competition. Higher efficiency in customer service. A call center that practices active listening can: Enhance customer loyalty.

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62