Blog Customer Service Interactive Voice Response 
ShepHyken
APRIL 5, 2019
In the age of customer experience, chatbots could be a powerful new way for businesses to differentiate themselves and capture the attention of their target market. Unfortunately, many companies assume that chatbots are reserved exclusively for basic customer service. From Customer Service to Customer Experience.
ShepHyken
DECEMBER 8, 2017
This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. Customer service has the power to make or break a company. Use Technology for Self Service.
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ShepHyken
FEBRUARY 24, 2017
This week on our Friends on Friday guest blog post my colleague, Kathleen Hettinger, discusses the importance of handling breaking news and how your organization should be prepared. Rather than having an extended queue of customers waiting on hold, a callback solution can enable you to offer a return call to them at a more convenient time.
OctopusTech
AUGUST 31, 2022
The customer service sector is evolving continuously every day. It often seems like a new communication platform is introduced daily which your representatives should use to stay updated by communicating with your clients and ensuring customer satisfaction. What if there are high call volumes of your customers? .
ShepHyken
JUNE 15, 2018
Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support.
Zappix
DECEMBER 11, 2024
In todays fast-paced digital world, customer service is evolving rapidly to meet rising consumer expectations. Among the most impactful innovations is the adoption of self-service options, which empower customers to find solutions independently.
ShepHyken
APRIL 13, 2018
The digital transformation has provided plenty of channels through which to survey: email, IVR, text, outbound voice, and even IM. Polls ask one or two questions in a quick format and then provide the response breakdowns to each respondent, making the act of replying a sort of communal game. appeared first on Shep Hyken.
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