ShepHyken

APRIL 19, 2019

This week we feature an article by Georgina Nelson who explains her approach to collecting customer feedback that will help you provide a better customer experience. One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for.

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ShepHyken

SEPTEMBER 28, 2018

Feedback and Analytics. Finally, HR technology has a significant potential to boost employee engagement through easy-to-use feedback and data analytics platforms. Employees need to feel as though their voices are heard to remain engaged in the business, and feedback through quick, online surveys may be one solution to this challenge.

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ShepHyken

APRIL 6, 2018

The objective of this process is to reduce the time it takes for developers to gather user feedback data and use it to tweak the product. In this blog, let us look at a few ways a business can keep a tab on customer experience through continuous testing.

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ShepHyken

MAY 17, 2019

Run customer feedback survey occasionally to measure your service performance. The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. Improving your customer service begins with your support team. Ensure that their skills are apt and updated.

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ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company. Should You Ditch NPS for “Real Feedback”? .

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Feedback Customer Experience Surveys Construction 253

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. It’s about listening to customer feedback and actually implementing customer suggestions. appeared first on Shep Hyken.

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ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Read Shep’s latest Forbes article: .

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ShepHyken

DECEMBER 21, 2018

CSAT is measured by the responses received to the questions asked in a customer feedback survey. The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. Doing so makes it simple and quick to retrieve customer interaction history, which in turn helps in providing a better customer experience.

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ShepHyken

JUNE 1, 2018

Monitors client feedbacks and ratings. The post Guest Blog: Things to Consider Before Buying a Live Chat Software appeared first on Shep Hyken. So, ensure to compare them all on the basis of their features. Some common features that you’d find in a customer support software include: Canned responses. Great to record offline messages.

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ShepHyken

MAY 24, 2019

The post Guest Blog: A Radical Idea in Customer Service Surveys – The Solo Question appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Why The M In CMO Should Be An X.

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ShepHyken

NOVEMBER 15, 2019

IVR-implemented Voice of the Customer (VoC) surveys collect timely, accurate feedback while the experience is still fresh in their minds – and you can immediately leverage that data to optimize your internal operations. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

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Callminer

SEPTEMBER 13, 2023

Collecting product feedback isn’t a straightforward and simple process. Read this blog to understand the value of product intelligence, including expert tips and best practices.

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Feedback Marketing Best practices 36

Beyond Philosophy

OCTOBER 29, 2015

The new wall is in response to Customer Feedback that they were confused about how the pants should fit and sometimes bought them too big. Then there is the heylululemon.com site (also called their feedback page) where they invite their Customers to make suggestions and submit ideas. How are you listening to the VOC with your brand?

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Beyond Philosophy

AUGUST 25, 2015

However, recent developments show that improving employee experience involves finding new ways to give employees feedback to improve motivation and success. If you enjoyed this post, you might be interested in the following blogs: What We Can Learn From Google’s Empowered Culture. Need an Expert? Google Can Help Out?

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Feedback Customer Experience Management 419

PeopleMetrics

MARCH 11, 2025

If it lacks branding, feels impersonal, or looks like it was designed in seconds, it signals that you dont care that much about their feedback. Customers expect a seamless, branded, high-quality experienceeven when providing feedback. Customers notice when a survey is slapped together with a generic, low-budget tool. The result?

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PeopleMetrics

JANUARY 31, 2025

Who you servebusinesses or consumersshapes everything about how you collect, analyze, and act on customer feedback. But what has changed is how AI is transforming both B2B and B2C VoC, helping companies capture insights more efficiently, analyze feedback at scale, and prioritize the right actions faster than ever before.

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TeleDirect

JANUARY 15, 2025

This blog will explore the role of empathy in customer service, its impact on customer experience, and why prioritizing empathy can make your business stand out in the competitive landscape of American call centers. Feedback and Continuous Improvement: Gather customer feedback to identify areas for improvement.

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ShepHyken

JUNE 18, 2019

They discuss Mary’s recent article, “ Bad Experiences Aren’t Always the Problem for Companies ” as it pertains to customer feedback, customers’ expectations, and the entire customer experience. Many companies either ignore or miss out on the most important aspect of feedback: the voice of the customer. So, listen.

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Feedback Surveys Marketing Metrics 274

Nicereply

OCTOBER 22, 2024

What is a feedback survey? A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on. What Is a Feedback Survey?

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TeleDirect

JANUARY 20, 2025

In this blog, well explore actionable steps to transform even the most challenging calls into moments that strengthen customer relationships and enhance your brands reputation. Solicit feedback to identify improvement areas. For American call centers , every call is an opportunity to build trust and long-term loyalty.

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Call Center First call resolution CRM Best practices 127

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. As he points out, “The customer isn’t actually using their voice to provide feedback.” It’s important to both respond and take their feedback to heart. Back To CX Accelerator Blog Interview customers. There are a variety of ways to conduct customer interviews.

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Beyond Philosophy

DECEMBER 10, 2018

Before the internet and social media, there were limited ways to get feedback from customers, especially if you didn’t have a brick and mortar location where you saw them face to face. In those days, customer surveys played an important role in getting feedback from people who had done business with you.

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C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

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Feedback Surveys Marketing Customer Experience 118

Beyond Philosophy

JULY 16, 2020

From a Customer Experience perspective, the changing nature of memory means when you’re asking for customer feedback of what that experience was like, the words that you use can influence how the customer remembers the experience. Not only does that go against the idea of getting authentic feedback, but it can also backfire.

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Beyond Philosophy

JUNE 12, 2017

Read our ebook, Unlocking The Hidden Customer Experience , to discover how companies have successfully used their customer complaints and feedback to change and improve their customer experience. If you enjoyed this blog, you might also like: Startling Revelation! Tell More Jokes to Get Ahead in Business.

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Morale Consulting Consulting Engineering 377

Beyond Philosophy

SEPTEMBER 22, 2015

They also created a survey on their website that allows Customers to submit feedback any time of day—without even the five-minute wait of the Call Center. If you enjoyed this post, you might be interested in the following blogs: Philosophies To Improve Your Customer Experience in 2015. Are your Customers feeling the love from you?

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Call Center Consulting Consulting Customer Experience 419

PeopleMetrics

JANUARY 24, 2025

Root Cause Analysis Across Touchpoints As I have mentioned in recent blog posts , AI-powered text analytics dives into unstructured feedback to reveal whats driving customer sentiment. By analyzing feedback and behavior across touchpoints, AI uncovers relationships between service interactions and broader customer sentiment.

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Customer Service Chatbots Journey mapping Feedback 118

Beyond Philosophy

FEBRUARY 28, 2017

Seek feedback. By getting feedback, you give yourself a chance to correct issues before they become big problems. If you found this post interesting, you might also like these blogs: Ensure 2017 is YOUR Year: 3 Critical Things to Avoid! Try suggesting alternatives instead of just bluntly saying NO. 9. Be a team player.

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Construction Feedback Consulting Consulting 327

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

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CX Accelerator

NOVEMBER 7, 2023

11) have zero channels for customer feedback. Tanuj Diwan , advising that we listen to all customers with an open mind says: 17) get offended by customer complaints, feedback, and do nothing about them. 11) have zero channels for customer feedback. Back To Blog Home 5) put profits before purpose. 28) can’t be empathetic.

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Customer centricity Airlines Feedback Construction 316

TeleDirect

DECEMBER 25, 2024

This blog explores how 24/7 call centers can transform your customer experience, their benefits, and how to implement them effectively. Maintain Quality Standards Regularly evaluate agent performance and customer feedback. What Is a 24/7 Call Center? Leverage Technology Implement AI and CRM tools to improve efficiency.

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Call Center Customer Experience Technical Support Healthcare 127

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. This post is co-written with Sherwin Chu from Alida.

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Beyond Philosophy

AUGUST 12, 2015

If you find a person who is a good representative of a sample of one of your C ustomer personas , you can get a pretty good idea of how your experience is being interpreted by that whole group based on the feedback you get from that individual. And changes to improve that reaction will also get the same response.

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Beyond Philosophy

OCTOBER 2, 2017

The amazing thing is that customer feedback is easy to get from the user reviews on the Rotten Tomatoes site itself. If you thought this blog was interesting, you might also like these: Exposed: How to Measure Your Customer’s Loyalty and CX. Are You Competition Obsessed? Beware of “The Complainers’!

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ShepHyken

OCTOBER 18, 2021

My Comment: The Chief Experience Maker, Dan Gingiss shares a blog-version of a story from his latest book, The Experience Maker , about how a “Happy Birthday” experience at a restaurant took a nice experience and made it memorable. Improve Customer Experience & Your Brand With Feedback by Jason Grier. Is your business keeping up?

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Customer Service Airlines Feedback B2B 225

Beyond Philosophy

OCTOBER 23, 2017

In fact, it is just this sort of feedback that has led top theme parks like Disney and Universal to find ways to minimize the time visitors spend waiting in lines. If you enjoyed this blog, you might also like these: Changing Customer Behavior with a Little Nudge. No wonder they don’t want to come back!

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CX Accelerator

MAY 25, 2022

feedback@ (Contributed by: , @jacobshields20 ). In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog , @A1Customer ). ask@ (Contributed by: , @asogwa_group ). assist@ (Contributed by: , @grazie1110 ). assistance@ (Contributed by: , @kendalrodgers _). care@ (Contributed by: , @mintsev ).

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