Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 344

Sales Call Center Marketing Personalization 344

aircall

FEBRUARY 16, 2022

And, one of the most powerful ways of doing this is by creating a personalized sales approach. . Here’s why personalization is so important to sales, and how you can go about it, including some advice from our very own sales specialists here at Aircall. . Why Is a Personalized Sales Approach Important?

Personalization 62

Personalization Sales CRM Call Center 62

ShepHyken

AUGUST 9, 2019

Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. If you choose to continue giving to your customers long after you have made a sale; with only one purpose and that is to benefit them – they will become your fans! That’s how they have me hooked! Yes, you read that right!

Feedback 305

Feedback Sales Accountability Personalization 305

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. This blog shares a few key takeaways.

Sales 62

Sales Upselling Engineering Enterprise 62

ShepHyken

FEBRUARY 9, 2018

Positive body language – A person slouching their way through the store, with a sour or surly facial expression doesn’t look approachable. Train your sales team using the right technology. Asking the right questions will give you valuable insights for improving sales and building brand advocacy. Set goals.

Customer Service 403

Customer Service Morale Sales Coaching 403

Beyond Philosophy

MARCH 9, 2016

There is an old saying that goes, “It’s not personal; it’s just business.” I think business is personal, especially when you are trying to build a relationship with your customers. Neither of these things happens while discussing business, but instead by making an effort to connect on a personal level. Allow time for talking.

Personalization 284

Personalization Consulting Consulting Sales 284

ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. Give your brand a strong personality. Make sure that your brand has a memorable personality. What is the customer experience?

Customer Experience 306

Customer Experience Feedback Construction Personalization 306

ShepHyken

FEBRUARY 15, 2019

This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. Investing in a point of sale (POS) system is a game changer for your retail business. It helps them personalize their service.

Sales 236

Sales Personalization Feedback Management 236

Totango

JULY 31, 2024

In] the enterprise sale, you start by signing on the dotted line, so different expectations and skills are needed.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company.

Enterprise 98

Enterprise Sales SaaS Marketing 98

ShepHyken

JUNE 7, 2019

Our employees are able to provide a personalized level of service powered by our award-winning technology platform that helps us to deliver attention to detail that consistently differentiates us. Make it personal. A small, personalized gesture can lay the foundation for a long-lasting relationship. Make It Personal.

Customer centricity 309

Customer centricity Advertising outsourcing Chatbots 309

ShepHyken

FEBRUARY 22, 2019

This personal WeWork story created a new relationship directly because of their focus on customer satisfaction. Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets.

B2C 284

B2C B2B Customer centricity Employee engagement 284

Beyond Philosophy

APRIL 18, 2017

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. In every other category, from breakfast cereals to personal care items to laptops, at least two thirds of people shopped around.

Sales 310

Sales Consulting Consulting Customer emotions 310

ShepHyken

OCTOBER 26, 2018

A short time later, another hotel staff person came into the room, looked around and left. Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 290

Consulting Consulting Sales Marketing 290

VocalCom

JANUARY 22, 2018

For many companies, personalization remains a top priority in this new year. Many brands are achieving this goal by offering stronger service and personalized content through artificial intelligence and geolocation. Here are five ways personalization impacts customers’ purchasing habits and drives sales success.

Personalization 90

Personalization Sales Contact center software Upselling 90

NobelBiz

OCTOBER 12, 2021

Sales scripts get a bad rep, but they provide a clear road map helping agents get the actual language that will make the customer say yes. The sales script is something that Jason comes back to often. Here’s his take on the difference between phone and in-person sales.

Sales 52

Sales Personalization Scripts 52

ShepHyken

OCTOBER 19, 2018

Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. Customers receive far deeper personalization that they were used before.

Customer Service 280

Customer Service Automotive Airlines Chatbots 280

ShepHyken

JUNE 28, 2019

These assistive technologies provide employees with hints, prompts, tips and even personalized promotions based on real-time, dynamic interpretation of what the customer needs or would find appealing. The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal.

Contact Center 291

Contact Center Self service Banking Airlines 291

ShepHyken

JUNE 9, 2017

The most effective way to do this is to make every experience these customers have with your brand as personal and engaging as possible. Collecting Customer Data to Personalize Your Marketing Campaigns. There’s nothing necessarily wrong with focusing strictly on making a sale and moving on to the next customer.

Personalization 260

Personalization Surveys Sales Marketing 260

ShepHyken

SEPTEMBER 21, 2018

They benefit from the personal touch, an email complaint will often be dealt with via email only, which can be okay, but consider offering a phone call. Customers today want and expect service and when needed, personal service and engagement with a human. Maybe you should personal shop yourself? ‘45%

Customer Experience 273

Customer Experience Big data Technology Chatbots 273

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sales 100

Sales Upselling Metrics Accountability 100

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. , shorter sentences, and minimize commas and dependent clauses. Next, practice structuring your sentences.

Customer Support 274

Customer Support Customer effort Self service Metrics 274

Integrity Solutions

JUNE 18, 2021

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them?

Coaching 97

Coaching Sales Transportation Employee engagement 97

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. The post Guest Blog: Why Customer Satisfaction Is a Myth appeared first on Shep Hyken. There is a big difference between satisfied customers and loyal customers.

Customer emotions 310

Customer emotions Marketing Customer Experience Customer Service 310

ShepHyken

AUGUST 16, 2019

When trust is lacking, the team won’t be as successful because the blindfolded person might be too suspicious and timid to move. Set aside time at the beginning of the game to discuss what the comic will be about and what each person will draw. Did you change communication methods depending on the person you were talking to?

Personalization 232

Personalization Marketing Customer Service Sales 232

ShepHyken

MAY 11, 2018

Business are recognizing the importance of creating a balance between the two sales funnels. Apart from convenience, the one factor that will define and underline customer loyalty is personalization. Everyone, including you and me, love the personalization. Read Shep’s latest Forbes Articles: Would You Do That To Your Mother?

Customer Service 263

Customer Service B2B Customer centricity SaaS 263

Beyond Philosophy

SEPTEMBER 30, 2021

Our listener wants help convincing his team that using a free trial will help sales. So, yes, offering a free trial could increase sales by activating the Endowment Effect. . So, it’s easy to imagine that this free trial would increase sales. One of our podcast listeners wrote to us with a problem. The Trials of Trials.

Sales 195

Sales Advertising Customer centricity Accountability 195

ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. I have always been fascinated by personality styles and feel they can be a helpful tool for building strong customer relationships.

Sales 312

Sales Personalization Analytics 312

Comm100

FEBRUARY 10, 2022

Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users. Why does personalized customer service matter? But personalized customer service goes a long way in building better relationships and attracting more buyers.

Personalization 52

Personalization Customer Service Chatbots Self service 52

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Calendar Scheduling. Reporting and Email Follow Ups.

CRM 251

CRM Enterprise Benchmark outsourcing 251

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. The post Guest Blog: Create Amazing Impacts with 15 Minutes and 15 Dollars or Less appeared first on Shep Hyken. Shep Hyken .

Entertainment 289

Entertainment Morale Sales Personalization 289

AWS Machine Learning

JANUARY 6, 2023

The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Thomson Reuters provides market-leading products in the Tax, Legal and News campaign, which users can sign up to using a subscription licensing model.

Personalization 75

Personalization APIs Engineering Enterprise 75

ShepHyken

MAY 24, 2019

One of the other problems with surveys, in general, is that you cannot necessarily rely on the honesty of the person taking it. If you are trying to get answers to ten questions, for example, you can ask one rotating question per person. Are they being honest? That question does not have to be the same for each respondent.

Surveys 277

Surveys Customer Service B2B SaaS 277

ShepHyken

NOVEMBER 29, 2019

It allows brands to understand their customers’ needs, motivations, and personalities and then use this data to serve them content specifically for them. By serving personalized product suggestions, you can increase the relevance of your brand with visitors. . Read Shep’s latest Forbes article: .

Technology 347

Technology Customer Experience Complaint resolution Gamification 347

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 91

Sales Upselling Accountability SaaS 91

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

Beyond Philosophy

MARCH 17, 2015

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The person in the coat, however, was not a scientist or doctor, but just an actor with a memorized script. Blogs Customer Experience' It’s all in the packaging.

Sales 379

Sales Scripts Marketing Customer Experience 379