ShepHyken

SEPTEMBER 15, 2017

AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? Customer behavior online gives plenty of insight into what they like.

Marketing 517

Marketing Advertising Big data Personalization 517

ShepHyken

AUGUST 9, 2019

If you choose to continue giving to your customers long after you have made a sale; with only one purpose and that is to benefit them – they will become your fans! The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This works very well in business and life.

Feedback 305

Feedback Sales Accountability Personalization 305

VirtualPBX

AUGUST 15, 2024

As avid users of our own products and services, our Marketing and Sales teams were quick to jump on the opportunity to improve their processes and reports with Sales call tags. Plus, with multiple products, the Sales team could use a simpler process. Did Our Sales Call Tags Meet our Needs?

Sales 101

Sales Marketing Contact Center Customer Service 101

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. This blog shares a few key takeaways.

Sales 62

Sales Upselling Engineering Enterprise 62

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. Customer expectations are higher than ever and word of mouth travels fast!

Customer Service 403

Customer Service Morale Sales Coaching 403

Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 344

Sales Call Center Marketing Personalization 344

Totango

JULY 31, 2024

In] the enterprise sale, you start by signing on the dotted line, so different expectations and skills are needed.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company.

Enterprise 98

Enterprise Sales SaaS Marketing 98

ShepHyken

OCTOBER 4, 2019

Chances of repeated sales increase, if a customer forms a connection with your business. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken. Boosts Revenue Generation.

Benchmark 310

Benchmark Customer retention Feedback Consulting 310

ShepHyken

APRIL 5, 2019

When used correctly, chatbots have the power to enhance marketing, sales, customer retention and more. The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Chatbots 301

Chatbots Customer Experience Cloud contact Contact Center 301

AnswerConnect

JULY 9, 2024

But with these tips, you can master the four stages of the sales cycle, streamline sales and boost your bottom line. The post How to master the 4 stages of the sales cycle and maximize profits. appeared first on AnswerConnect Blog. The customer journey is rarely easy.

Sales 94

Sales Management 94

ShepHyken

SEPTEMBER 20, 2019

It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. Walk in your customer’s shoes for a moment.

B2B 283

B2B Customer Support CRM B2C 283

ShepHyken

FEBRUARY 22, 2019

Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets. The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.

B2C 284

B2C B2B Customer centricity Employee engagement 284

Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. The post Unlocking Success: 8 Powerful Strategies to Drive Sales Through Others appeared first on Beyond Philosophy. Speak to Colin and find out more.

Sales 195

Sales Education Advertising Marketing 195

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken.

Customer Experience 300

Customer Experience Personalization Marketing Analytics 300

AnomalySquared

AUGUST 4, 2023

In today's competitive business landscape, B2B companies are constantly seeking new ways to enhance their sales strategies and drive revenue growth. One effective approach that has gained significant traction in recent years is B2B Sales Outsourcing and call center lead qualification.

B2B 93

B2B outsourcing Sales Call Center 93

ShepHyken

AUGUST 30, 2019

While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value. Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle?

Airlines 276

Airlines Metrics Advertising Sales 276

ShepHyken

OCTOBER 26, 2018

Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership. The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken.

Consulting 290

Consulting Consulting Sales Marketing 290

ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. What is the customer experience?

Customer Experience 306

Customer Experience Feedback Construction Personalization 306

Totango

JULY 17, 2024

You get success right; your revenue is coming.” – Charlie Sonnenberg, VP Sales, Totango + Catalyst Customer-led growth is the only way to protect and sustain revenue growth. Achieving higher retention and growth, however, requires effective collaboration and mutual support between customer success and sales teams. “Success is revenue.

Sales 97

Sales Metrics Accountability Benchmark 97

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

ShepHyken

AUGUST 23, 2019

This means that customers can check your product’s features on social media, request prices via email, and purchase through your sales chat. Therefore, it’s an excellent feature for increasing sales: the faster you provide information, the greater the likelihood the customer will make a purchase. Customer retention. Conclusion.

Customer Service 288

Customer Service Customer retention Self service Sales 288

ShepHyken

FEBRUARY 15, 2019

This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. Investing in a point of sale (POS) system is a game changer for your retail business. It makes checkout faster. It helps with performance reviews.

Sales 236

Sales Personalization Feedback Management 236

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 110

Sales Outbound sales Revenue potential Accountability 110

ShepHyken

NOVEMBER 23, 2018

A popular sales structure is Features- Advantages- Benefits. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. , shorter sentences, and minimize commas and dependent clauses.

Customer Support 274

Customer Support Customer effort Self service Metrics 274

AnswerConnect

JULY 23, 2024

Explore the differences between inbound vs outbound sales strategies, with examples and tips to guide your choice for optimal business growth. The post Inbound vs outbound sales strategies: What works best? appeared first on AnswerConnect Blog.

Outbound sales 52

Outbound sales Sales Inbound sales 52

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. The post Guest Blog: Why Customer Satisfaction Is a Myth appeared first on Shep Hyken. There is a big difference between satisfied customers and loyal customers.

Customer emotions 310

Customer emotions Marketing Customer Experience Customer Service 310

ShepHyken

JUNE 7, 2019

Having spent nearly 20 years as a sales and marketing leader, Molly understands how to build exceptional customer experiences that win trust and build loyalty. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Best of all, personal connections are a virtuous cycle.

Customer centricity 309

Customer centricity Advertising outsourcing Chatbots 309

Integrity Solutions

JUNE 18, 2021

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them?

Coaching 97

Coaching Sales Transportation Employee engagement 97

ShepHyken

JUNE 28, 2019

As Bain & Company recently noted , AI-powered predictive technologies that can better match customer queries with employee skills will be able to “reduce costs, increase sales and saves, raise the level of customer advocacy, create more satisfying jobs, and keep talented agents engaged with the tasks where they are most proficient.”

Contact Center 291

Contact Center Self service Banking Airlines 291

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

ShepHyken

SEPTEMBER 1, 2017

As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives. Consider adopting a contextual self-service software solution today and watch your support tickets drop and your sales increase.

Self service 212

Self service B2B SaaS Enterprise 212

ShepHyken

MAY 11, 2018

Business are recognizing the importance of creating a balance between the two sales funnels. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. Brick-and-mortar moves online and vice-versa: Traditional and digital retail is joining hands and lines are getting thinner by the day.

Customer Service 263

Customer Service B2B Customer centricity SaaS 263

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 91

Sales Upselling Accountability SaaS 91

ShepHyken

JULY 28, 2017

Online sales are expected to grow to more than $400 billion by 2018. The post Guest Blog: Becoming a Blockbuster? That is nearly a half trillion dollars of goods and services that consumers will no longer trudge to brick-and-mortar stores to get. appeared first on Shep Hyken.

Consulting 204

Consulting Consulting Marketing Customer Experience 204

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sales 100

Sales Upselling Metrics Accountability 100

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

Integrity Solutions

MARCH 18, 2021

Effective sales recruiting strategies start with a well-defined Sales Success Profile based on objective performance criteria. As a sales manager, it’s pretty frustrating when you spend a significant amount of time and energy coaching and developing someone only to discover in the end that, well, it’s not you, it’s them.

Sales 129

Sales Coaching Personalization Management 129