ShepHyken

JUNE 8, 2018

Here’s an upbeat case study. User lover blossomed: Moving from fans to brand ambassadors. We’ve seen case after case of frustrated-user turned satisfied-and-happy-fan turned knight-publicly-defending-our-honor against online critics. This kind of customer support will guarantee your end goal — more sales.

Customer Support 199

Customer Support Brand ambassadors Scripts Customer Care 199

JustCall

NOVEMBER 6, 2019

First and foremost being that happy and satisfied customers are the best brand ambassadors for your company. By what percentage did their sales shoot up after starting to use your product? Request them to work with you on a case study. And that is where customer success comes into the picture.

Brand ambassadors 71

Brand ambassadors Advertising SaaS Sales 71

LiveChat

APRIL 1, 2016

Read on to see what types of customers you can meet when handling sales cases and what you can do to make their contact with you helpful and memorable. Types of customers from a sales perspective. You can segment your customers into groups based on their position in the sales funnel. How to deal with Loyal Larry.

Brand ambassadors 59

Brand ambassadors Sales Upselling Scripts 59

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. This approach separated the pre-sales buyer’s journey from the post-sales customer journey. Case Studies. Product webinars.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

MAY 19, 2022

Customer success is the responsibility of all teams, such as marketing, sales, product, technology, and even the leadership team. Marketing teams need to create case studies that show customers how they can gain success. Sales Team. Sales teams need to take customer success seriously. Marketing Team.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. Creating a customer account journey can tell the tale of your customer’s interactions with your brand across all touchpoints. This should be made clear in pre-sale conversations with customers. Then comes the adoption stage.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10