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Today’s contact center agents are more than just problem solvers; they’re strategic brandambassadors. Armed with technology and data insights, they anticipate customer needs, personalize interactions, and shape positive brand perceptions. Valuing agents as invaluable talent is paramount.
Call center agents are the brandambassadors and voice of the customer. Either way, in an era where competition in just about every industry is tight, creating a best-in-class experience, delighting, not just satisfying, a customer is an imperative. There is a problem, however, which we can summarize in one word: agents.
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