Totango

JULY 28, 2021

Suggesting upsells. A skilled success manager can help transform a distressed customer into a satisfied brand ambassador. For example, consider asking the candidate to prepare a presentation or conduct a mock quarterly business review to see how the candidate would respond to a customer and coach the client through the review.

Best practices 118

Best practices Management Brand ambassadors Upselling 118

24-7 InTouch

FEBRUARY 25, 2020

The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. For many retail brands, this includes product displays and store fronts. Training Considerations Should Include: .

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

Integrity Solutions

MAY 23, 2023

Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t.

Sales 91

Sales Coaching Brand ambassadors B2B 91

JustCall

APRIL 22, 2022

Loyal customers today could be brand ambassadors tomorrow. Loyalty is a brand”. Build well-rounded customer service with rep training and coaching . Successful customer service teams cannot be magically manifested – it takes training and coaching to help polish agents’ skills. Satisfaction is a rating.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

RapportBoost

DECEMBER 26, 2018

Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Agent Training is becoming even more critical. What matters most?

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

SmartKarrot

OCTOBER 22, 2021

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Accelerate customers’ time-to-value through consultative outreach and coaching.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19