Brand ambassadors, Complaint resolution and Strategy

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Brand ambassadors

Complaint resolution

Strategy

The Five Building Blocks of Successful Customer Strategy

CSM Magazine

FEBRUARY 14, 2020

Martin Ellingham, product director, Aptean Respond , looks at what makes a successful customer strategy in 2020, and defines the five most important building blocks necessary to deliver on it. But what are the most important aspects to consider when creating a strategy which consistently delivers and delights? Set expectations.

Brand ambassadors

Brand ambassadors Complaint resolution Customer centricity Best practices

CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

With a crowded online marketplace and so many variables at work (be they social media, evolving digital tools, emerging AI, employee turnover, cutbacks, or the increasingly discerning consumers in the global market), developing a workable strategy to engage with – and win over – the hearts of customers can seem impossible.

Chatbots

Chatbots Brand ambassadors Agent burnout Complaint resolution

Customer Contact Central

The Five Building Blocks of Successful Customer Strategy

CX Trends You Need to Watch in 2018 [White paper]

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