The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard
SharpenCX
MAY 19, 2020
They feel a stronger bond to their organization’s mission and purpose, making them more effective brand ambassadors. Either you hit the metrics and drive home important business outcomes or you don’t. You know that many managers and leaders use metrics and KPIs to measure performance in contact centers.
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