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Quickly address angry customers to avoid these situations. Protecting customer loyalty and brand advocacy Establish a culture your brandambassadors can be proud to promote by taking customer complaints and difficult emotions seriously.
The higher the score, the more your customers will act as your brandambassadors to their circles of influence—generating a positive sales cycle. . Your goal is to develop the same kind of customer journey map for your specific persona and customer experience. You can predict business growth with NPS.
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