Fonolo

AUGUST 25, 2020

The final question type allows us to collect the most valuable types of information for the brand perception researcher: Qualitative data. While quantitative data is great for quick, definitive answers it doesn’t tell you ‘why’ customers hold that opinion. Qualitative customer feedback is essential.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

aircall

NOVEMBER 3, 2016

Using the phone for customer support is necessary, but that doesn’t mean it’s not a challenge to get right. Training your support team properly is an investment of time and effort. However, strengthening your phone channel is definitely worth it, given the benefits to your customers. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

Using the phone for customer support is necessary, but that doesn’t mean it’s not a challenge to get right. Training your support team properly is an investment of time and effort. However, strengthening your phone channel is definitely worth it, given the benefits to your customers. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

aircall

NOVEMBER 17, 2016

This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors. Connected customers enjoy self-service because they feel self-reliant and empowered.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

SmartKarrot

MARCH 22, 2022

Since B2B SaaS businesses are dependent on the subscription model, retaining customers is imperative for their sustainability, leave alone growth. This is where customer responsiveness comes into the picture. Definition of customer responsiveness. But before that, you need to understand its meaning.

SaaS 10

SaaS B2B Advertising Brand ambassadors 10