ViiBE Blog

AUGUST 25, 2021

Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. Customer Effort Score (CES). Request a free demo. Net Promoter Score (NPS).

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

Playvox

JANUARY 24, 2022

Industry researchers and analysts refer to these interactions as moments of truth , due to their ability to make or break the customer relationship. You can then take the right actions to improve the customer experience. Customer Effort Score (CES) – customers rate how easy they find doing business with your company.

Contact Center 88

Contact Center Customer Experience Brand ambassadors Average Handle Time 88

Tethr

JULY 29, 2020

Whether they’re speaking to someone in your call center or interacting digitally, there is so much you can learn about the customer experience as a whole if you listen to all the ways a customer communicates with your business. Inside every channel, instances of customer effort, frustration, confusion and feedback are prevalent.

Brand ambassadors 65

Brand ambassadors Advertising Upselling Sales 65

Tethr

OCTOBER 2, 2020

And how can you turn customer effort into effortless customer loyalty in every interaction? We’ll teach you that and more in “The Anatomy of an effortless service customer interaction.” ” THE BIG TAKEAWAYS: One customer interaction can undermine an entire customer experience.

Customer effort 104

Customer effort Customer Care Coaching Surveys 104

ViiBE Blog

AUGUST 17, 2021

CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. CEM can sustainably turn your customers into brand ambassadors. Request a free demo. How can you measure customer satisfaction?

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

SmartKarrot

MARCH 22, 2022

As discussed earlier, building a good rapport with your customers directly means that you will have some good word-of-mouth advertising. Keeping your customers delighted with your product and services means having brand ambassadors who would be spreading your company’s name without charging any fee.

SaaS 10

SaaS B2B Advertising Brand ambassadors 10

Solvvy

SEPTEMBER 17, 2022

Some people are visual learners, so video demos or tutorials will be the most valuable to them. Your customer service knowledge base can guide them to advanced capabilities, domain-specific solutions, and additional features that can benefit their businesses. A Customer Service Knowledge Base is Key to Efficient Operations.

Customer Service 62

Customer Service Self service Engineering Customer Support 62