Inbenta

JUNE 30, 2022

These included Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT). Moreover, 70% of customers have a favorable view of brands that provide proactive customer support. Build customer loyalty. With so much competition, it is crucial to step up your game regarding customer support.

Customer Support 52

Customer Support Chatbots Brand ambassadors Engineering 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

SmartKarrot

MARCH 23, 2022

Develop and deploy strategies, action plans, and playbooks to improve NPS, product engagement, and customer retention outcomes. Collaborate with Product Management and Engineering to act as the “voice of the customer.” Drive Customer Success outcomes with a premium on increasing expansion rates and reducing churn.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

MARCH 22, 2022

The concept of customer-focused engineering and its relevance in enhancing customer responsiveness. Customer-focused engineering is all about keeping customers at the nucleus of your plans and efforts. This ensures that customers’ expectations are met at every step including customer support.

SaaS 10

SaaS B2B Advertising Brand ambassadors 10

CustomerSuccessBox

NOVEMBER 23, 2021

The more the customer buys a product or service, the more they will be rewarded. You can be more original by inviting your most loyal customers to private parties or to test a product in preview. Customer retention through loyalty programs is a win-win initiative. Have more engaged customers.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

JivoChat

OCTOBER 25, 2021

However, to have excellent content that drives organic traffic, you also need to optimize it using proper search engine optimization (SEO) strategies. . Search Engine Optimization. 68% of online experiences begin with search engines, so no wonder they bring more traffic than social media. Image source. Image source. Display ads.

Marketing 52

Marketing Brand ambassadors Engineering Advertising 52

Solvvy

SEPTEMBER 17, 2022

Making information easy to find and understand will enhance customer satisfaction in several ways. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Statista reports that 88% of consumers expect brands to have an online self-service portal. It also enables functionality.

Customer Service 62

Customer Service Self service Engineering Customer Support 62