Brand ambassadors Customer retention Gamification 
JivoChat
JULY 20, 2021
People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.
Calabrio
APRIL 11, 2025
Understanding the Customer Journey: Knowing how the contact center fits into the overall customer experience. Ultimately, when agents understand the why behind their work and how they contribute to the company’s success, they become more engaged and effective brand ambassadors.
CSM Magazine
AUGUST 4, 2023
By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. Thus, it is essential to capitalize on review sites such as Yelp!
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