Brand ambassadors Customer retention Groups 
Comm100
FEBRUARY 6, 2023
More self-service choices for the savvy clients Your customers are different. Some will want to deal with customer representatives face to face, and others prefer calls. But one group that has been growing is customers who want to serve themselves. They expect relevant and customized CX from their financial institutions.
aircall
JUNE 30, 2021
Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.
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CSR Inc.
JUNE 4, 2017
Let’s face it – a customer knows your brand and is already familiar with your products and services, so – while not effortless – keeping them as a customer has to be easier right? According to studies done by Bain & Company, increasing customer retention by 5% can lead to an increase in profits of 25% to 95%.
JivoChat
JULY 20, 2021
People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.
Calabrio
APRIL 11, 2025
Use surveys, interviews, and focus groups. Ask: What types of customer interactions do you struggle most to resolve efficiently? Understanding the Customer Journey: Knowing how the contact center fits into the overall customer experience. Does technology ever stand in the way of effective issue resolution?
CSM Practice
MAY 22, 2022
Why is it important to design a Customer Success framework ? . The recurring revenue model of the B2B SaaS industry pushes the Customer Success teams to retain and expand the existing customer base. But, customer retention and expansion are no joking matter! There is no stability without a framework.
Eptica
MARCH 28, 2018
Research from the Temkin Group backs this up – it found that just 14% of companies had reached the two highest levels of its VoC Maturity model and that under a quarter (24%) of businesses felt that they were able to turn VoC insights into concrete improvements to their processes.
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