Brand ambassadors Customer retention Self service 
Comm100
FEBRUARY 6, 2023
For example, you can teach your customers how to save or build a good credit mix that matches what 90% of lenders in the market use to make credit decisions. Doing this sends a message that you value your customer. More self-service choices for the savvy clients Your customers are different.
CSM Magazine
OCTOBER 16, 2020
It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Clients who recommend your services to others make the best ad. You can also add self-service tools.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JivoChat
JULY 20, 2021
People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.
Cincom
APRIL 15, 2025
AI-Powered Personalization: By leveraging machine learning algorithms through communication tools, CX management dynamically adapts content, offers, and interactions based on customer behavior, past purchases, and real-time intent. Consequently, customers no longer receive generic marketing messages, and every engagement feels tailor-made.
Calabrio
APRIL 11, 2025
Understanding the Customer Journey: Knowing how the contact center fits into the overall customer experience. Ultimately, when agents understand the why behind their work and how they contribute to the company’s success, they become more engaged and effective brand ambassadors.
Playvox
JANUARY 24, 2022
For these, customers expect and appreciate well designed self-service options, with the option of shifting to live service if needed. What’s more, businesses that provide effective access to digital channels, as well as voice, are rewarded for the convenience they provide customers.
ViiBE Blog
AUGUST 25, 2021
Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. What is an employee self-service portal? Net Promoter Score (NPS).
Expert insights. Personalized for you.
98 
Let's personalize your content