CCNG

JULY 10, 2024

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

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Contact Center Gamification Brand ambassadors CCNG 195

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. By incorporating game-like features, companies are transforming routine transactions into an interactive journey that offers rewards and keeps customers coming back.

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Gamification Entertainment Brand ambassadors Personalization 52

Etech GS

JULY 25, 2019

It’s clear that good old word-of-mouth marketing comes off as more genuine and persuasive, which is why it’s extremely important to wow your leads and nurture them into becoming first your die-hard customers and finally your brand ambassadors. Provide Top-Notch Customer Service . Engage Your Customers .

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Brand ambassadors Advertising Gamification Entertainment 40

CSM Magazine

JUNE 10, 2021

To get the first part right, aim to create better customer experiences. One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. How do technologies such as the cloud, long considered an emerging part of the modern customer service experience, become increasingly vital for ‘agile resilience’? A successful path to recovery starts from within.

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Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

SEPTEMBER 9, 2022

Magnus Geverts at Calabrio shares his essential guide to Good Customer Service. Customer service is now a key differentiator in the eyes of consumers and companies alike. Put your contact centre on the right track with a step-by-step guide to improving customer service that blends people, process and technology.

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Customer Service Brand ambassadors Gamification Morale 52

VocalCom

JULY 3, 2017

For example, if customers feel that their conversations with agents are taking too long or that they are being re-routed too often, it may be necessary to explore issues such as average handling time and making sure that agents are matched to the most appropriate channels or departments. Offer peer training and gamification.

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Call Center Average Handle Time Gamification Brand ambassadors 48