aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

TeamSupport

OCTOBER 5, 2020

And they drive how satisfied their customers are with the company’s product or service, with those sentiments lasting a long time. There are no better brand ambassadors than those on your customer support team. Take advantage of this week to boost the morale of your help desk and customer service staff.

Customer Service 101

Customer Service Brand ambassadors B2C B2B 101

ProProfs Blog

NOVEMBER 20, 2020

It sends out a positive message that you value your employees, thereby boosting their morale. Organizations that understand the importance of customer experience give high priority to employee engagement surveys. When employees are fully immersed in their work, they give it their best effort to service customers.

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

AUGUST 7, 2020

The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Most importantly, they ensure customer satisfaction whether face-to-face, over the phone, or through email.

Customer Service 59

Customer Service Management Brand ambassadors Morale 59

Select VoiceCom Blog

AUGUST 1, 2023

Collecting and reporting customer data and metrics A customer service team can continuously refine processes and provide better customer support by leveraging data. They track customer satisfaction, response times, issue resolution rates, and other relevant metrics.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

Solvvy

JULY 8, 2022

Understanding Customer Satisfaction’s Impact on Your Business. The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Satisfied customers are less likely to churn and, therefore, more likely to enable a business to build recurring revenue.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106