article thumbnail

Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Don’t be afraid to implement an idea presented by an employee (if you think it’s viable) and definitely give them credit. Designate engaged and dedicated employees as “Brand Ambassadors” to head the charge and collect frequent feedback. Give credit where credit is due. Enable Employees to Take Ownership.

article thumbnail

Kindness, Customer Retention, and the Contact Center Agent

Call Center Weekly

By Sean Hawkins By definition, customer retention is the activity an organization undertakes in order to reduce customer from leaving the business relationship. Rather, they are opportunities to create loyalty, brand ambassadors, and build long lasting relationships. Some may see this as a loyalty initiative, but I don't.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Create a Great Customer Perception Survey

Fonolo

The final question type allows us to collect the most valuable types of information for the brand perception researcher: Qualitative data. While quantitative data is great for quick, definitive answers it doesn’t tell you ‘why’ customers hold that opinion. Qualitative customer feedback is essential.

Surveys 119
article thumbnail

4 Reasons You Need to Be Using the Phone for Customer Support

aircall

However, strengthening your phone channel is definitely worth it, given the benefits to your customers. It conveys more investment and attention than other channels; that means a solid shot at turning a bad review into a potential brand ambassador. If you can’t think of any, you should definitely: Try Aircall for free.

article thumbnail

Future-Proofing Customer Experience (CX) for a Digital-First ?New Normal?

bold360 Blog

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. By definition, one or two touchpoints in isolation do not make a customer experience: CX is made up of all the touchpoints across all the channels (i.e.,

article thumbnail

What One Change Would Most Improve Customer Support in 2018?

aircall

If your company struggles to convey important points between teams, integrating your platforms is a large (possibly definitive) step in the right direction. Account executives can act as brand ambassadors as well as points-of-contact for newly acquired clients. Better use of CRM”.

article thumbnail

Why SaaS Leaders Should Outsource Their Customer Success Program

BlueOcean

Ultimate customer success means driving customer loyalty and turning those customers into product advocates or brand ambassadors. When renewals periods are coming up, the goal is to ensure renewal and even up- or cross-selling products as appropriate. These touchpoints come together to significantly impact revenue.

SaaS 71