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However, strengthening your phone channel is definitely worth it, given the benefits to your customers. To truly exemplify speed and efficiency, your support team’s objective should be firstcallresolution. Frequent firstcallresolution is a great indicator of customer satisfaction.
However, strengthening your phone channel is definitely worth it, given the benefits to your customers. To truly exemplify speed and efficiency, your support team’s objective should be firstcallresolution. Frequent firstcallresolution is a great indicator of customer satisfaction.
Definition of customer responsiveness. Keeping your customers delighted with your product and services means having brandambassadors who would be spreading your company’s name without charging any fee. This is where customer responsiveness comes into the picture. But before that, you need to understand its meaning.
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