Remove Brand ambassadors Remove Definition Remove First call resolution
article thumbnail

4 Reasons You Need to Be Using the Phone for Customer Support

aircall

However, strengthening your phone channel is definitely worth it, given the benefits to your customers. To truly exemplify speed and efficiency, your support team’s objective should be first call resolution. Frequent first call resolution is a great indicator of customer satisfaction.

article thumbnail

4 Reasons You Need to Be Using the Phone for Customer Support

aircall

However, strengthening your phone channel is definitely worth it, given the benefits to your customers. To truly exemplify speed and efficiency, your support team’s objective should be first call resolution. Frequent first call resolution is a great indicator of customer satisfaction.

article thumbnail

What Is Customer Responsiveness and Why It Is Critical for SaaS Business Success?

SmartKarrot

Definition of customer responsiveness. Keeping your customers delighted with your product and services means having brand ambassadors who would be spreading your company’s name without charging any fee. This is where customer responsiveness comes into the picture. But before that, you need to understand its meaning.

SaaS 10