Remove Brand ambassadors Remove Definition Remove Personalization
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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding. Continually ask questions that allow them to express their unique strengths and their personal goals within the company. Don’t make the corporate brand and the personal brand compete.

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Kindness, Customer Retention, and the Contact Center Agent

Call Center Weekly

By Sean Hawkins By definition, customer retention is the activity an organization undertakes in order to reduce customer from leaving the business relationship. It is a shared responsibility of every person and department in a company. Most often though, it is the contact center that interacts with those customers who wish to leave.

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The Benefits of Personal Branding at Work with Ana Lokotkova

Russel Lolacher

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. And I really felt like they wanted to add a personal touch. In what way? It’s such a broad concept.

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Introduction to Customer Experience Management (CXM): Why Does It Matter

Cincom

The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints. Optimizes interactions, predicts behaviors, and personalizes engagement.

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What One Change Would Most Improve Customer Support in 2018?

aircall

Unfortunately, some person-to-person skills cannot be taught. Whether this personal training comes from a director, manager, or a more experienced colleague, rookies will respond to training faster and have more opportunity to ask questions. Teaching new employees the importance of empathy and active listening to a customer”.

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4 Reasons You Need to Be Using the Phone for Customer Support

aircall

However, strengthening your phone channel is definitely worth it, given the benefits to your customers. These are simple, speedy ways to get in touch with a real person and quickly fix an issue. If you can’t think of any, you should definitely: Try Aircall for free. Solve for growth. What are the benefits?

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Future-Proofing Customer Experience (CX) for a Digital-First ?New Normal?

bold360 Blog

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. By definition, one or two touchpoints in isolation do not make a customer experience: CX is made up of all the touchpoints across all the channels (i.e.,