Calabrio

APRIL 11, 2025

This involves in-depth call center customer service training in both hard and soft skills (empathy, communication, problem-solving), more detailed product/service education, and process mastery. Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Webinars offer the convenience of attending from any location while still providing valuable educational experiences and fostering engagement with the audience.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

JivoChat

JULY 20, 2021

Educate Your Customers. Educational content increases the likelihood of customers buying by a remarkable 131%. When you educate your customers, you’re giving them the information they need to make smart buying choices. You can educate your customer base with assets such as webinars, blog posts, and email sequences.

Customer retention 52

Customer retention Gamification Education Self service 52