JivoChat

JUNE 29, 2023

This way, you can offer solutions that position your brand as a valuable resource and build customer trust and loyalty. This can include soliciting feedback through surveys and social media, promptly responding to customer inquiries and complaints, and creating content that addresses their needs and interests.

Analytics 88

Analytics Chatbots Feedback Surveys 88

SmartKarrot

MARCH 23, 2022

Collaborate with Product Management and Engineering to act as the “voice of the customer.” Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential. Ensure customers are continuously working toward key milestones.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

AUGUST 18, 2021

Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value. Establish processes and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Drive best-in-class client retention and adoption of new products.

Brand ambassadors 19

Brand ambassadors Upselling Engineering Metrics 19

GetFeedback

AUGUST 16, 2018

Instead of asking customers to rate the agent who helped them or share feedback on the company as a whole, CES focuses on how easy or difficult the whole support process is for your customers. Marketing can identify potential brand ambassadors by looking at your list of promoters. How do you measure it? Self-Service Metrics.

Metrics 79

Metrics Customer Service Surveys Self service 79

SmartKarrot

JANUARY 28, 2022

With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. Customer sprints are helpful for not only the customer but all professionals like marketers, engineers, product teams, and more.

Management 10

Management Brand ambassadors SaaS Engineering 10

SmartKarrot

MARCH 22, 2022

The concept of customer-focused engineering and its relevance in enhancing customer responsiveness. Customer-focused engineering is all about keeping customers at the nucleus of your plans and efforts. Customer-focused engineering begins with a product meeting customers’ expectations and ends at the end of the customer journey.

SaaS 10

SaaS B2B Advertising Brand ambassadors 10

ChurnZero

FEBRUARY 29, 2024

You need an AI engine that you can feed your specific business data into—you can’t just pull ChatGPT into your business and tell it to be a McKinsey consultant or a data analyst. Jaclyn: There’s a variety of different signals, starting with product feedback, where I think the two teams are always a little bit more attuned.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Feedback 52