CSM Magazine

JUNE 10, 2021

One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Then, make sure that people stand up and take notice.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Calabrio

APRIL 11, 2025

Structure the Agent Training Journey: Key Training Phases As we underlined at the outset of this guide, effective training cant be a single, one-off event; it needs to be an ongoing process that supports team members at every stage of their development journey. This is one of the effective call center training ideas.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

CSM Magazine

MARCH 14, 2025

Some brands are offering loyalty currency that customers can redeem on experiences, exclusive events, or even charitable donations. For example, a customer who prefers eco-friendly brands might appreciate points redeemable for green initiatives. Exclusive events are another powerful tool for building fandoms.

Gamification 52

Gamification Entertainment Brand ambassadors Personalization 52