CSM Practice

MAY 22, 2022

The best time to upsell or cross-sell your product to a customer is when one has gone through all of the stages of adoption, has acknowledged the value of your product, and has decided to become a brand advocate. Customer advocacy aims to turn your most ardent and committed customers into brand ambassadors.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. The Power of Association: Something like a Super Bowl ad can quickly establish a brand as a big player, and therefore ‘more trustworthy’ very quickly.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Event-based automations. Auto-responders.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Talkdesk

FEBRUARY 5, 2021

Just as COVID-19 has transformed the global retail industry and forced millions of shoppers online , so too has the pandemic disrupted the industry’s flagship event. Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. .

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

JustCall

NOVEMBER 6, 2019

Not only this, they can also raise interest in the prospect and help you upsell or cross-sell. We met at (the place or event you met the person; make sure to mention something that would instantly strike the person and remind them of you), remember? Thus, using cold calling scripts can help you fill in awkward pauses in the call. .

Real estate 65

Real estate Scripts Sales Brand ambassadors 65